Pacific Smiles Dental, Glen Iris

I was quite surprised to be told AFTER my appointment that they were no longer BUPA preferred, so had to pay an out of pocket expense of $90 (out of a total $180) for my 10 minute clean. It would have been nice to have been told beforehand.

Went in for fillings, got up sold to get more. The dentist has brushed two of my teeth together.Called and had to almost scream to get an appointment and then I got Covid.Have kept calling back to re schedule to get this fixed and they couldn’t care.I’m in so much pain still!!!

I come here every 6 months for my regular check ups and could not recommend a better dental clinic to go to! Dr. Anahita is very informative and traditional. Very happy with the treatments done so far

Changing to this dental clinic has been the best thing I have done for myself! I highly recommend! Dr Anahita has been amazing as she’s very informative and only wants the best for her clients. Very happy with all my treatments. 10/10 service!!

Dr (Darren) Lai is a gentle and thorough dentist. My children and I enjoy visiting him for check ups and clean. Highly recommended dentist at PS Glen Iris.

Never met a dentist like Dr Shah! He truly is the best dentist who not only excel in what he does but also provided lots of advice on how to improve my teeth. He was so gentle and professional. I’m never going to another dentist as you are a true GEM. Thanks Dr Shah !Wendy & Harry

Dr Anitha is amazing, you probably can find more comments about her in Google reviews. She is very professional doing her job and explains everything in detail. I totally recommend Pacific Smiles Dental.

Very happy with the service… this is the ultimate customer service and dental care service. Special Thanks to dr. ana

Brilliant.Felt like the dentist genuinely cared about my teeth and checked on my well-being during the procedure. Professional outfit.Thanks to all there.

Unfortunately I had 2 negative experiences with 2 different dentist at this practice. I regret going back the 2nd time.Prior to my first appointment I called Pacific Smiles Glen Iris asking if they provided orthodontics -fixed braces and was told over the phone that they did offer it, only to find out they don’t.The first appointment I left feeling uneasy as the check-up scale and clean appointment only lasted max 15 minutes and my teeth didn’t feel any cleaner than when I arrived (this is unusual in my experience).In October I attended for my 6 month check up and clean. I arrived waited in the lobby and was called in within 5 minutes, 5 minutes was spent setting up/asking me questions.I reported I was worried about my gum health and I said I will need a scale and clean (calculus removal).The cleaning felt rough and rushed, similar to first appointment.During the clean the Dentist took pictures (not X-rays) without consulting me prior to or during the exam/clean. I had only asked for a checkup, scale and clean, I don’t need pictures for the dentist to prove I have a hole. This goes against AHPRA code of conduct 4.2e.I was told I have mild gingivitis, despite my diet/oral hygiene remaining the same over the past 6months. The only difference was attending this dental practice, which in hindsight I believe not doing a thorough scale and clean could contribute to gingivitis emerging.After the exam, scale and clean the dentist spent at least 5 minutes writing notes and discussing my treatment plan with me.My receipt shows my claim/payment was made 26 minutes after the appointment time, which means less than 15 minutes was actually spent on the examination, scale and clean. 15 minutes is not long enough in my experience and after calling my previous Dentist from interstate they confirmed this.Upon leaving my appointment I checked my teeth, the front ones appeared to have been cleaned however my molars were not cleaned according the the claim the dentist made on my insurance.I have contacted Pacific Smiles about my negative experience/s however have not had a response. I’m still angry at myself for coming back a second time, and I’m more angry that this dental practice has waisted my money on a examination, scale and clean I needed to have again.