The Athlete's Foot Northland

Honestly, everytime I come here all the customer support I get is very young boys that seem have no idea what they're doing and zero interest/knowledge to be able to help. They give no alternative options, take no initiative with sizing or suggestions (I ask for my size in a shoe and it's big, they proceed to tell me they know it's a big fitted shoe but don't offer to get other sizing or just maybe bring a size out with them?). Multiple times I've come in here with intentions to spend hundreds of dollars on shoes and always walk out more confused with what I want and no shoes.

1 star is too much for this store. It’s a franchise store. When you return a FAULTY product they give you the runaround and do everything they can the refuse replacement or refund. Head office ended up resolving my situation and did what the Northland store should have done in the first place… replace my runners with a new pair.

They have a good selection for footy boots it was amazing. I was been helped by a wonderful girl called Georgia she was very knowledgeable, wasn’t try to oversell or made by buy the most expensive shoes. I loved the experience. Ask for her help.

Friendly staff, they were able to fit shoes suitable for my needs, quickly. Very happy customer

Service from Adrian was great. Took the time to try various brands to ensure the best fit and comfort. Much appreciated.

Great service at Athletes foot Northland. I was served by Michelle who was not only super helpful in helping me decide what shoe but my correct size. Her helpfulness was only exceeded by her friendly and caring nature which is a rarity in customer service at these times. Thanks for your help Michelle.

I experienced such wonderful service from the The Athletes Foot in Northland today. I have bunions which i am having operated on soon and osteoarthritis in both my feet and most footwear causes a lot of pain. The girl that assisted me today, listened to me, had such a friendly and caring nature and provided me with the perfect shoe, i walked in with what i thought i was going to buy and walked out with something completely different. I put them on when i got home and after several hours of wearing them, my feet are also extremely satisfied with the service.I purchased the Brooks Glycerin GTS 20 Wide DThank you so very much.

Took 2 boys to buy school shoes for the first time. Service was amazing, enthusiastic and efficient. The whole process took about 10 minutes and was completely painless. There was a good range of shoes and the assistant clearly knew what she was talking about. Shoes were not on sale and you could possibly get similar cheaper elsewhere if you shopped around, but I’ll be going here every time from now on.

Great experience!Michelle needs a raise. Amazing customer service. She really took her time with me, very knowledgeable about the products and was super polite as other customers entered the store.