Iris Imaging

Beautiful fitout. All the equipment and furnishings look like new. Always friendly and professional staff with short wait times.

I am absolutely disgusted!!After doing a dated ultrasound, and the male doctor struggling to get a good picture as well as failing to explain anything about our baby to us (heartbeat, how many weeks, due date) I requested to get an internal scan. He said he is happy to but he wants my partner to leave. I asked for someone else and he said they are all uncomfortable as its a personal choice. He put zero effort into this and what was meant to be an exciting experience for me and my little family, I walked out extremely upset and unsatisfied. This is the Asian Dr BTW. Before I left he said if zi want to know anything to look online at my scans. Woe.. Just wow!!!

The reception is friendly and happy to assist, although the Doctor rushed me in and out in minutes. He failed identify the glass in my hand that could be felt through my skin (if he didn't refuse to take 2 seconds to run his fingers over the lump). Wanted to send me back to the same GP that refered me to him in the first place. Clear that he was just trying to palm me off. Refused to answer the last question I had for him the moment I stepped out of his office.Lazy and rude.

My experience here was absolutely awful! The male staff there is incredibly rude, insensitive and unprofessional. At the first signs of discomfort he started to open up the door and told me to get out if I won't immediately comply, this was the response to me merely saying Man this is uncomfortable" as I followed his instructions. He then continued to berate and humiliate me

Lovely ladies at reception. All was OK until l got into the room. Don't get me wrong and lm not blaming the lovely lady who was obviously learning the ropes BUT there should have been someone experienced in the room with her. I expressed my concerns at her using my left arm to gain access to my veins as my right arm clearly has a better vein. She ignored me. It was obviously going to be difficult as l know from experience. She placed the tourniquet on my left arm but it was up against my elbow which l had to move up as it was painful. She then asked me to make a fist. Far enough but this went on for over a minute. Not good. Pins and needles set in.She took ages to put in the canula and then blood everywhere which she decided to clean up while l was still waiting for her to finish taping down the now blood stained canula, my arm and the bed. Then someone appeared and repositioned me on the bed and explained to the person why etc. Waiting, waiting. This is usually a quick procedure and l totally understand that people have to learn the ropes. Then the contrast went in and lm not even sure that any images were produced as she came in and said all done. I questioned her and she said yes. She said l could leave but the bed was still too high and l had to call out to her to lower the bed so that l could safely climb off. Then said the results would be ready the next day which l again questioned, they are never ready the next day unless there is an issue. Sure enough after ringing my GP no results arrived next day and were not expected for a few days . I'm all for gaining experience and by no means am l blaming this person who was lovely, and trying hard, l just feel that you need someone with a degree of experience with these trainees at all times whilst they are learning. My husband even remarked 'what's all that blood on your arm' l have always had a good outcome when l visit Iris but this one episode was memorable for sure in all the wrong ways.

Called to check the specialist doing my scan today was not a trainee, my question was is the technician I will be seeing today fully qualified or are they a trainee, she said they are qualified but would not say fully, I said ok but are they a trainee or not as I do not want a trainee and she said they are qualified, end result was the female technician on today is 100% a trainee and the lady on the phone would not tell me until I kept repeating the question, ending up cancelling the appointment she was not straight up and if I hadn't kept asking I would of turned up and had the trainee do my scan without me knowing.

Wow! You appreciate good practice when you go to a bad place. Firstly this place is clean and pristine. Sliding doors to enter, hand sanitizer. Waiting room with nice flat screen and clean seating. Rooms and toilet are clean unlike a well known radiology company that I went to with overflowing bins with condoms or used ultrasound covers on the floor. Furthermore, they have screens at the top so while you are having your ultrasound you can see what they are doing above you. I would have thought south coast has this but they don’t. Dr was polite and readily available for me. Now forget about the awesome experience, now report writing is crucial, the doctor wrote a detailed report and once again I am comparing this to a vague report by another clinic. Now when you get home you start wondering what your pics look like, yes you guessed it… it was uploaded online for me same day. Was provided with logins and all. Iris I will always go back to you guys and refer my friends. Thanks to the two lovely ladies at reception who got me in same day and didn’t make it seem like it was a trip to the moon….

Disgusted, by the mannerism of this service. I had previously been told this is an EMERGENCY and needed to be seen TODAY and if I cannot get in to go hospital for an ultrasound on a suspected DVT. I called at 3:50pm after speaking with Dr and booked appointment for 4:30pm and was not told to come any earlier. At 4:18pm I received a call asking if I was still coming to which I said yes I will be there at 4:30pm for my appointment. I got to Iris Radiology Helensvale 4:30pm on the dot. The lady at the Counter took my referral and said hold on I need to speak to sonographer. She came back 4:32pm and said we need to make you an appointment. To which I SAID WHYI already have an appointment at 4:30pm today, THEY SAID because it is pasted 4:30pm. There was not ONE person in the waiting room, they were not busy, this is all because they wanted to go home. This is Disrespectful and neglect to be dealing with an emergency referral.

Don’t usually leave reviews but really annoyed at this practise. I went there for my 6 week pregnancy dating scan a few months ago and didn’t have a great experience down to the service. Just called to book my 20 week scan which my gp gave me a referral to their practise specifically. She kept cutting me off and wouldn’t let me speak, and then once she let me say what scan it was she said “we don’t do that” and blatantly hung up on me. So many other radiology clinics that have good service and care for their patients, wouldn’t even consider trying here again.

Absolutely terrible. Never go to the Helensvale Practice. The African woman (Oby EMECHETE) is the wife of the owner and displays a significant level of rudeness and disrespect. On Saturday 1 June 2019 she personally refused treatment and ordered us to leave simply because I wanted my husband to hold my hand during a procedure (injection). Qld. Health Ombudsmen are investigating them.