Mawson Lakes Mazda

Aiden and Alana has been on the top they really helped us in getting a new car just in few days less then aweek. Very thank full to them and dealership.

Megan, who has been answering my phone calls this week has been exceptional in her professionalism and is faultless in her handling of difficult situations. 5/5 Megan.However 0/5 for the handling of my faulty purchased vehicle... beyond unorganised and unprofessional. These stars are NOT for the dealership !

I would give Mazda Mawson 10 stars! Been in a couple times trying to understand the gps etc etc on my new Mazda 2. Being of mature age; this new technology is beyond me. The help I have received is outstanding; nothing is too much trouble. It's a pleasure dealing with a great bunch of people; and the coffee and donuts are always appreciated!

Alana and Aiden were so helpful! Really recommend this team. Helpful, knowledgeable, friendly and reliable. Can’t wait to drive my new CX-30!

This is the best Mazda dealership I’ve ever been to. Awesome customer care staff and technical team. Any Mazda owner will love this spot. Discounted scheduled service, free loan car, efficient and quick maintenance, pleasant and friendly staff, free wash and clean for any maintenance. They are the best reason to buy a Mazda. Really appreciate the team Mawson Mazda.

Service booked and loan car provided not a Mazda loan car not much care provided by advisor. Advised the advisor clock has never kept correct time on media unit, and we have had the vehicle checked twice and service techs cant find the problem, adviser changes the time in settings and said they will look at it again. Service complete on return for pick up we discussed the clock again that nobody can find fault with staff seem to think I am making it up by display of body language when I provided photo evidence they did check it again. When the adviser came back to tell me the clock had been fixed which was a service tech error I was advised that a window had been left down in my car and it had been raining most of the day and they needed to keep my car to repair the water damage. provided a loan car with little petrol. Monday came around I called and asked about the water damage and if the window panel where all the electric buttons are for window control etc had been checked - oh that never happens. I had to call the service department 4 times to get a pick time for my car then I received a text message. Your customer service for follow up and care is really poor. Very dissapointed. Won't return to this dealership for service or purchase.

What an absolute pleasure it was to service my Mazda 3 at Mawson Lakes. From the moment an appointment was booked until I drove away in a very clean vehicle- all was top quality. Service manager Chrissy showed real care in her work, explaining all details from the service, cost, drinks and food on offer, time, loan car, etc.The experience was worth the short drive from the western suburbs due to the nature of the work completed, the customer service, loan car and cost. It’s an opportunity that your car and you really need.

We were travelling from interstate and needed a new battery. Daniel appreciated our situation and, to our surprise, fitted us in to a very busy schedule. From thereon the customer service was exceptional. When they brought back the car we couldn't believe that they had even washed & vaccuumed the car & blacked the tyres. We can't recommend Mawson Lakes Mazda enough.

As soon as I walked in the door the staff were amazing they couldn’t do enough for me. The service is prompt. Keep up the good work guys.