Ocean Imports

Can I give a rating of zero stars!!!I have had a long and protracted dispute with Tony (aka Tian Dee PTY LTD) around insulated roofing panels 75mm x 6 M which have been delivered dented, and twisted roofing sheets that have large unsightly joins that leak water. These were installed by a registered builder and are the second time these have been installed due to the Dents in the first products. Tony was spent the last 5 months wasting my time and delaying the eventual outcome. Sending two his employers to my house to view the product and both agreed verbal informed him in while at my house over the phone that the panels they have supplied are a defective product. Both employers both informed me that this is not the only example of how poor the quality of these panels are with other customers also complaining of the same issue. I was then told he was going to replace all of the panels at his cost and after 4 months, Tony has informed me this has now be reversed. This is now proceeding through the Australian Competitor & Consumer Commission (ACCC) to ensure these business and their defected imported products are held accountable. Unfortunately for this business I have every email and interaction recorded. I strongly advise not to use this business

Do not buy from them. I phoned up and asked them if they had 50mm eps panel in stock at the lengths that I required. They said that they have plenty and longer panels as well. The next morning I drive down there and they tell me that they sold it all yesterday. I should have know not to bother supporting an importer. You can buy cheaper and better quality eps panels from Delta panels and Bondor. Australian made, Australian owned.

Have purchased a number of the large double glazed sliding doors and windows with are good quality and value. Got to say the service from the owner has been great. Even came to open up over the Christmas break so I could collect due to my last minute order required for DIY job on my home