Focus On Furniture

As soon as I walked in, Vince was professional and helpful. His knowledge about mattresses was obvious and it made me - literally! - comfortable. I spent a day researching mattresses at Springvale Homemaker Centre. Ultimately I went with the one Vince suggested and I have no regrets. It has an inbuilt gel topper and I love it. It’s already been a great investment. Thanks, Vince.

Vince was an amazing help with our bedding. He was informative without pushing us into a particular brand. Overall a great experience!

Gina was very helpful to assist me in my inquiry and expected delivery time of the products that I'm interested. Placed order and less than 2 weeks, I can arrange my delivery early May instead of mid May. Looking forward to receive them in good conditions and services.

We were taken care of by Vince today at the Springvale store and he was great. Fantastic customer service, knowledgable and direct without being pushy. He was very happy to discuss different options to suit our needs. Couldn’t recommend him well enough!

Delivered the wrong component of a bed so we cannot put it together. The company knew it may not be the right part as they wrote in marker on the box is this king or queen size?"Have called x 5 and submitted online request for help. No call back and no-one helping us at all.It has been 5 days and we still don't have a bed to sleep on.Terrible customer service."

Great experience. Friendly staff. We greeted in a professional manner as we entered the store. The advise provided was great. We needed beds and a dinning setting. Good quality furniture at a great value. The team even organised for delivery and assembly (which included box removal).

Very Helpful staff, who were very friendly and cheerful. My purchase was ordered in and they communicated promptly when it was in stock. I'll be back there when I need other furniture.

I purchased a full king sized bed set a couple of days ago, including the dresser and tall boy. All seemed fine at the time. I was served by a man by the name of Raju S. I paid for delivery along with extra fees for delivery that was to go up one set of stairs. The delivery ppl arrived on time, assembled the bed and left the tall boy in the middle of the bedroom! When questioned, I was told that the assembly persons colleague wasn’t sure on where I wanted it so they deemed it was okay to just plonk a massive tall boy smack bang in the centre of the room. To be fair to them though, once I let them know - they did move the tallboy albeit by dragging it across my carpet as opposed to lifting it. Anyway, they also didn’t assemble the fixtures on the side tables or the dresser or the tallboy, and told me “it’s not something they do for time reasons and that it is Focus Furniture’s fault” that I wasn’t informed of the same. So why exactly did I pay a fee to FoF for assembly and delivery if the delivery team can’t even be bothered with a full assembly? Upon ringing the store to explain the situation, I was told “there’s nothing I can do. Email customer service and let them know.” How very helpful…I wish all of this was communicated to me at the time of purchase, rather than post-delivery so I could set my expectations accordingly. Poor communication and even poorer after-sales service is sadly the case here.

Brilliant experience, store was easy to navigate and staff were very helpful but not pushy. David particular was an exceptional sales person and went out of his way to help us and he followed up and got back to us really quickly. As a result we went ahead with a sofa order. Huge compliments to David.