Chocolates on Gallery Walk

We were quite impressed at how lovely the chocolates looked when we first walked into the shop, but it was all downhill from there.The shop owner walked in and when she found out we were from interstate, she insulted us by calling all the people there uneducated and rude. The pricing of the chocolates was not displayed and she said prices varied from $2.50 to $4.50 per chocolate. She stated that a lot of work goes into making these chocolates and that is why prices vary, which would be fair enough, if she actually made them!! As she later told us that they're bought from a company in NSW.We left feeling insulted and disappointed and the chocolates were gross. Overall, it was a bad experience with incredibly poor customer service, would not recommend it to anyone. Perhaps the owner should educate herself on good customer service and how to run a business properly.

I have visited a number of times, the chocolates are delicious and I stock up on them, spending quite a bit of money as it could be a few months between visits, previously the customer service has been good but the woman who served me yesterday was very rude, spoke to me in a very condescending manner, as if I was a child, she had no customer service skills, I actually considered walking out part way through making my selections. I will visit the shop again when I’m up at Tambourine Mountain but is the same woman is behind the counter I will walk out without purchasing anything. Such a pity that one person can have an impact on sales for a small store.

A wonderful experience, a lovely patient staff member who took the time to explain each variety and answer any questions. Delicate 'melt in your mouth' chocolate. A quaint little store perfectly suited to the area, can't wait to return.

Just wow! These chocolates were amazing! We will definitely be back for more. Thank you

The owner/lady currently there, was rude and demeaning. I walked in head in phone responding to a work email and missed the sign for 4 people. I was embarrassingly told off like a child when I'm a 30 yr old woman. I immediately apologised and walked out and yet she continued to embarrass me.. for this reason 4 people did not buy anything. Absolutely disgusting from a woman point of view. The behaviour is uncalled for when I apologised and immediately stepped out.She should not be in customer service if she has no etiquette

I absolutely adore this little shop, it has been here for ages and I hope for years to come. The chocolates are creative and delicious with such variety so there is something for everyone, I've tried so many of their chocolates over the years and I've never been disappointed.The lady who runs the shop takes such care and is so enthusiastic about her chocolates, it's just amazing.Definitely take a few minutes of your time on the mountain to stop in here and pick up a few then take them to the botanical garden to enjoy them!

RUDE RUDE RUUUDE!!! What an incredibly rude sales person yesterday 15/08/2021. The way she spoke to my 75yr old Mum was appalling, all without cause. My mum wouldn't hurt a fly & will talk to anyone, all my poor mum did was ask this rude person if she too found the masks a little claustrophobic. The way she replied & glared at my mum was disgusting, I walked out, mum followed along with my 2 teenage girls. Now we AAALL LOVE chocolate & were looking to spend money. I understand concerns over covid but if your THAT concerned, close the damn shop for the next couple years! Or get yourself vaccinated just like mum & I have, whether you agree or not! I want to thank this rude lady for dampening the end of what was a lovely afternoon at gallery walk for mums 75th bday, you've help to make it memorable, in the wrong way!

Purchased a handful of these yummy hand made chocolates.. the woman who served us was so pleasant and friendly, and helpful with picking the right chocolates!