ThePharmacy

I got Covid and over the phone Doctor prescribed anti virals, the only problem no pharmacy in the Leichhardt area delivers on a weekend however I called The Pharmacy in Leichhardt and told them my situation and because I lived close they said they would drop off after they closed. Appreciate the assistance the provided me with especially considering it was a long weekend and needed medication ASAP

Same as many other frustrated customers, I am also extremely unhappy with ThePharmacy.On the 6th of March, I paid for an End of March pre-order.After over 2 months of wait, without first reaching an agreement with me, ThePharmacy sent out a batch of replacements to substitute the products I've ordered.As per the leaflet inside the parcel, I have an option to request a reply paid label to return them back and continue to wait for the original product or a full refund.I called and there was no available prompt to connect to an operator (to request a label); I online messaged on the 14th of May (through ThePharmacy's website), no reply; I emailed on the 19th of May, almost 10 days later, no reply.I am calling today, made the first call at 2pm, got hung up on after 1 hour and 6 minutes of wait (I was caller number 1 for over 40 minutes); second call lasted 35 minute on hold before I got hung up on again, I am on my third call now and 63 minutes in and it's 7 minutes till their closing time.Given the current situation, I fully understand the delay with the order and responds, however sending out products that customer did not order without advance notice and not reachable is unacceptable.I am sure you are not intentionally pissing your customers off, but can you blame the customers for being angry with such poor service?p.s. I'm adding my order number to this review just in case anyone from your business is bothered to look. #100108302

Always buy online from them. Never any issue. Súper nice staff when I pick up at the shop too.

Online order placed 22nd. No shipping update until 30th Jan. Awaiting courier pick up still. Multiple attempts at contacting customer service. No reply.

JUNE 2020 UPDATE:A couple weeks ago I went to The Pharmacy retail store and returned the order in person. After telling them the details of my experience (see original review below), they did end up processing my refund on the spot.This does not change the fact that their customer service was non-existent for customers who purchased online (like myself) and the way in which they handled the order was unacceptable but I feel it is only fair to acknowledge that they DO refund you, if you manage to get a hold of them.—————————————————————-ORDER #100107180My first time buying from this online store and unfortunately a very disappointing experience. I understand we're going through difficult times due to Covid-19 and the demands for hand sanitisers and antibacterial wipes have been unprecedented but the way you handle business and customer service is not acceptable.I placed an order for Aqium hand sanitisers, Milton and Pigeon antibacterial wipes as well as prenatal vitamin on March 4th. At the time of order, your website stated that hand sanitiser pre-order will be available END OF MARCH 2020. Some of the items I ordered were actually in stock but none was delivered so I assumed they will all be delivered together once all items are in stock. I tried to call your online customer service line multiple times in April when there was no news of my order being dispatched and each time was on hold for so long that I simply had to give up.Fast forward to beginning of May, still no delivery. On May 2nd I sent a refund request through your online contact form because I had waited over a month past the advertised expected date already. I received a Ticket ID then but also no response. Ticket ID: DBZ-74955.On May 12th, I received an email notifying me that my order has been shipped. I could not help but wonder if the store actually received my request but chose to ignore it ?. Anyway I thought fine, if the order has been shipped (tracking provided) then I won't bother with the refund anymore even though I have already sourced these products elsewhere during the long wait. That same day I checked the tracking and it showed collection has been booked. Over a week later (21/5), I checked the tracking again and still awaiting for collection. At this point, I sent through another refund request via your contact form, again NO RESPONSE. No ticket ID was generated this time.2 days ago, I got a delivery notification and I was shocked when I opened the box to find not only the quantity of items I received were incorrect with some missing, they were also NOT the brand I ordered. At no point did The Pharmacy contact me to ask if it was ok to swap for another brand and I also received absolutely no customer service response from start to end.Even if you had suspended your EASY returns policy since March 1st, considering that you failed to deliver within the promised time frame as well as providing products that I DID NOT order (same type of product, different brand is still wrong) without consulting me first, you should have been more proactive and contact me earlier to offer an option for refund.I do not wish to escalate this further so please contact me to discuss this. I live in Sydney and if I receive no response, I will have no choice but to go to your warehouse in person to return this order.

Honestly i dont think this place gets enough recognition for their outstanding service, genuine care for people and the community and what they have to offer. I could see past reviews and it had alot more to do with delivery issues during the covid surge but in store its the best service we have ever encountered from a pharmacy. We just had the booster vaccination and once again had an amazing experience with Christine and her team. Thanks once again!!

If I could minus. I would. I can see why the rating is so low.Majority of the positive feedback seems like it may be an acquaintance or someone trying to help boost their ratings, and coincidentally some happen to have only one review and it is from this shop which does not make sense at all.They do not respond to your enquiries. They do not pick up their phone. This place seems to ignore their customers concerns and issues. I have tried contacting them via different platforms and nothing.Under the Australian Consumer Law Rights it should not be excluded for all items that are sold. It is warranty under the guarantees.They have neglected their job and responsibility. False advertising on their site stating, items are shipped within 1-2 from their warehouse. It has been 2 weeks. No updates and no responses via all platforms. I will take this matter further should I not hear back from them.

Missing order items and zero response.I have emailed multiple times about my order (5 December 2022) with 2 missing items (valued at $45) and have not received any response. Extremely disappointed.

The never received a email, no tracking, no confirmation nothing!!!!!! I want my money back or the product!!! This is a scam!

Don't order from there!!!!!They lost my online order, i never received a confirmation email, nothing.I have now been emailing and calling them, They are hardly responsive.I ordered in may, it's now almost July and I have not received my item!!!!! They are unapologetic, they couldn't care less.Slow to reply to emails, no actual apology or even a update. Called them a few times, no real answer to when.If you haven’t got stock, update your website! Or actually get hold of people and give them a refund asap.Please send my items!!!!!!!!! This is ridiculous. Worse business iv ever dealt with.