Mantra Nelson Bay

Would not classify this as 4 star hotel by any means. Front desk staff did not want to check me in/take payment over the counter, instead directed me to complete the online check in process multiple times while I was standing at the counter asking to check in. The staff member said the reason for this was so that they do not have to touch anything" of mine - assuming for Covid purposes. This was completely ridiculous when it is the purpose of reception to complete check-in and hand over unit keys which entails passing keys/brochures over to me and therefore making contact with me. In light of customer service and how much life has moved forward after Covid - this was a ridiculous situation to be faced with. There was an issue with the fan/light in one of the bedrooms

We were extremely disappointed at the cleanliness of our flat. The previous family's hair were everywhere, dead insects in our beds. Old food between the couch cushions. The patio was probably cleaned months ago, cobwebs everywhere. And the so called heated pool is just false advertisement, the ocean was warmer than the pool. We expected more from Mantra...

Great place to stay large pool and barbecue area.5 minute walk to bowling club and up to 7 minute walk to shops, takeaway, cafes restaurant and beach also Jet ski hire no license required (worth it) Nelson Bay.10 minute drive away you can hire paddle boards and Kayaks.Perfect location.

Lovely staff, very helpful, beautiful area to stay and visit, room could do with a renovate as it’s getting old but was clean and very spacious and comfy, undercover parking at no extra charge. Would def stay here again.

The resort is worth the price. However I left my AirPods inside my bed as I like to listen to music while I sleep and forgot them while packing. Got home called them up and they said they can’t find them even though I know exactly where I left them. Very disappointed!!

Great location for holiday. Kids love it. Really appreciate the parking spaces reserved for each apartment. Especially having 2 parking spaces for a 3 bedroom unit. I have never seen anything like this before. Absolutely love it.Great receptionist as well. You can tell she was genuinely friendly

Fantastic location and met with very friendly and helpful staff. We were in the older side of the apartment blocks but still very clean and presentable. Only suggestion would be in the bathroom. From a safety perspective, if your going to have shower over bath as your only bathroom definitely install a grab rail Mantra. The height of the bathtub was almost knee height and I'm 5ft 8. Only closest thing is the hand towel ring or rail. People are going to rip these off the wall as well as have a bad fall.

Stayed for 2 nights and had 2 work one of the days. Cooked in the room the first night and walked to dinner the second night. Swam several times.and used the pool. Great price for the room and the location. Undercover parking. Easy walk to food, water and Woolworths.

We had a 2 bedroom 2 bathroom apartment with a pool view and harbour glimpses. Couldn't fault it. Walking distance to shops, restaurants and cafes. Great place to stay