Castlerock Music Academy - Cockburn Central

These guys know what they are doing. You can just tell that they have had years of experience teaching kids and as professional muso's and so the kids just love working with them. My two - one doing singing and the other doing guitar had their first online lesson the other day and it all went with out a hitch. Thank goodness there is still something they can do during these strange times.

Booked my daughter in for a trial guitar lesson. We we arrived at the place, no one was at the front desk. We rung the bell, no one arrived. After 5 mins, tried again, no one arrived. A bloke eventually stuck his head out of a room and said 'your trial is not with me, hopefully someone will be along soon', then ducked back into his room-no help whatsoever. After 15 mins (was booked for a 30 min class) and another few rings of the bell, walked out of the place. Total waste of time!Edit: Following on from the company's delayed response below trying to get me to remove my comment, which is based on my experience of the company. So they must only check emails periodically as we emailed an hour or so after they offered us a time slot, which was in the evening the next day-means no one checked emails the next day. In addition, the staff had no idea what was going on and offered little customer service. This is an honest review of our experience with this company, and as such, the review will not be removed. I do add, we never said the company does not have musically trained professionals (though we never actually got a chance to see for ourselves), rather the customer service we received was poor.

These guys are simply amazing. Fantastic talented teachers.So accommodating & courteous. They go to no end of trouble for customers. Thank you for all you do.