First National Real Estate Nicholson - Kirwan

We've had an amazing experience renting a property through this agent. In a very competitive rental market, this agent works differently by letting through only one prospective tenant at a time. This reduces the stress and not being confronted with 15 other competing possible tenants took out a lot of anxiety trying to secure a rental property for our family. The property managers are very professional and friendly and any maintenance issues we have had were promptly dealt with. I highly recommend Koala Blue Real Estate / First National Real Estate Nicholson - Townsville.

Worst real estate I've ever delt with. The property managers are incompetent and it's worth noting I've had 3 during my 2yr tenancy with them. Went to QCAT and the judged was applied by their lack of general admin knowledge and property law. Dodgy dealings steer clear!

After having less than stellar experiences with other rental agencies in the region, I have thoroughly enjoyed renting through Nicholson in multiple properties over several years.I have been very appreciative of the professional, courteous, and friendly demeanor of every team member I have spoken to. I am especially grateful to my current property manager, Debbie, who is consistently helpful and an absolute delight to converse with.I would happily recommend this agency to friends and be glad to rent through them again in the future.

We had a fantastic experience with the staff at First National Thuringowa. In a very competitive rental market they went above and beyond to help get us into a house. Cannot recommend them enough.

We had a very unpleasant experience with this agency. After applying for the first house to rent we were contacted by an employee, she arranged a date for an inspection (she said she would show us around) with us on the phone. On said date we called to double check the time of the inspection, just to find out that said employee wasn't even working on that day. They told us that no one could show us the house. After explaining that we had driven 1.5 hours to Townsville to inspect the house they send someone to let us inspect. The house was in a bad condition and overall just not what we were looking for, we decided against the property. As we talked to the real estate agent she told us about another property and that we could inspect it the next time we come to Townsville. This would have been today. We asked her several times whether we should come in earlier during the week. She assured us that wednesday was absolutely fine and we could apply for the property when we inspect it. Comes today and we get a text canceling our inspection. We call the agency because we were very surprised. The employee on the phone told us that it was too late for an inspection as all the applications are already with the owner...It is very hard to find a house to rent at the moment in Townsville. You need a agency that works with and not against you, I would definitely not recommend this agency to anyone.

Please do not go with this company ever. They don't care about you nor your property which rhey were supposedly manage. The tenants lost our garage controller, their dog destroyed some of the automatic sprinklers and no reports of the damage until we got the keys back. However it was too late to charge the tenants as they have received their bond money. Bad customer service as well.

John is a very professional agent. Always available for all kinds of questions, as it was my first time selling. Professional photos were outstanding and thorough, increasing interest of buyers. Updating me about the progress in time, which made me at ease. With him fighting for my interest during the selling, I got the deal I wanted. Thank you John.

Ever since Renee Stevens came my property manager, all my minor outstanding maintenance was quickly attended too. Very prompt at communicating and keeping me up to date with where everything is. This is the second time I’ve rented with First National Nicholson and have found them to be good agency