Starwest Apartments Alderney on Hay

Shower was sooo bad no water pressure and trickled down my back had to stay in for 30 minutes just to get the soap off my body worst shower I have ever had. The coaches and beds were not cleaned properly and had stuff from other people underneath. The pictures of the hotel make it look fancy but it is just like and apartment and down stairs looks nothing like it .

We Stay here regularly when we go to Perth. It's great for family's and very affordable accommodation. Kids love the pool. I have stayed many times and will continue to do so. Thanks again Alderney on Hay.

poor management, I booked a wrong date, before reception was closed I got an email mentioned that if I checked in after business hours, so I didn’t recognise that was a wrong date. When I arrived at Appointment itwas 4:05, I send my private information to their email address to checked in, I sent 4 emails between 16:05-18:00. No one replied me. I msg their after office hours phone number 2 times, mentioned I am poor hearing person can’t hear over the phone. But that’s all of them no one replied me. I was really depressed sitting on the lobby alone. A girl who worked near the apartment she helped me called them , they said followed the email instructions, but I didn’t get any response from email. The girl after about 15 minutes came to asked me what the situation. I said still no one answered me. Until my bf came, then called them, a man showed up asked my booking number, yeah, I booked the wrong date. Because Feb and March days were same. I clearly knew I made a mistake. But why no one asked my booking number told I am wrong about the booking. I booked a hostel in Coral Bay, a staff email me I double booked a room in the same day, asked me confirmed that or mistake. I wondered a backpacker serves better than 4 stars apartment. Just checked my booking numbers, if they worried about me I were scammer nothing of them.I had worked in hospitality job for ten years, I can say they were very poor management and customer service.They wanted to earning money,but didn’t want responsibility,customers have to throw their rubbish, funny ! Almost 2 pages of restrictions. Please read it carefully.I have been over 30 hotels , backpackers, motels or appointments. That was the first time worse experience. II can imagine if a international traveller, first time been WA and happened that what was hopeless in WA, what is WA makes bad impressed them.Tbh, their prices and location, many of choices, not need stayed their let them ruined my day.

The location is ideal as it is situated near the city area and few parks. The receptionist and staff are friendly and the shop at the ground floor is very handy. The room cleaning service was not available throughout our stay for 6 days, maybe because it was a short stay.When we left the apartment, there was a charged of AUD60. We were told that the room was left in a mess and that the house keeper had to work extra hours to clean up. Before we left the apartment, we even vacuumed the carpet and washed the plates and utensils. This is the first time I have ever been charged for staying in a hotel/apartment for that reason.

Reception was very unhelpful and not knowledgeable. No communication about facilities that were not available such as parking, checking in and out, the pool which was out of service (the main reason why we chose the apartments).the rooms were tired and run down.I will never stay again and urge others to find somewhere else.Regarding your reply I did not at any stage abuse staff or even seek a refund. I am not surprised that you have me confused with another guest as I spoke to several whom offered the same complaint as I had, no information about the pool and no communication and not helpful staff. I suggest you get your facts correct before accusing me of something I did not do. I suggest also that you check and make sure said booking websites have the correct information as I can 100% guarantee ours did not. Thanks for proving with your reply just how rude the staff were.

Stayed in 2018. Such bad service. Had to pay a bond that took ages to get back. They made us clean the bins and threatened we wouldn't get our bond back if we didn't. The room was tidy (we were only there one night). I will never stay at that place again.

I would avoid the place at all costs. Not because of the premises because they are good quality rooms but because of the unprofessional rude manager behind the counter. For checking in after 4pm I was told it would cost $75 and if I wasn't able to check in at the reception the next day because I was at a course I was told my key card would be cancelled and would cost $150. When questioned the pice change I was told a smart remark 'that was yesterday's price and today it was this price'. Upon checking out I said I might slightly be checking out after 10am ( I checked out at 10:02am) and he told me they would charge me another hour. I stayed her for 3 nights and when I complained respectfully about the poor customer service I was told 'you are not a customer, you are an ASSH*OLE among other names he called me! I have a voice record of the whole conversation which I'm happy to share. I spoke to other customers there and they also said when they complained about there TV not working this rude man also was very angry and rude towards them. Also reading other reviews this is how he generally treats other PAYING CUSTOMERS!Good apartments, terrible unprofessional, unhelpful staff member who should not be in customer service. He clearly needs to find a new profession where he doesn't have to deal with CUSTOMERS. I actually feel sorry for him.

Avoid this place. Run by a manager (who I won't name) who treats customers and any interaction with them as a chore. Has either never heard of the word hospitality or knows is deliberately rude. Save your money and stay elsewhere.Am clearly not the first person to experience this, and only confirmed when the responses to feedback are to criticise the guests instead of taking ownership of the issues.Again, if you don't want to/can't work in 'hospitality', don't.

Room was sized well, free parking but you need to get in early to secure a spot, lounge was comfortable and appeared to be new.Beds are extremely hard and uncomfortable, pillows are flat and uncomfortable, hot water doesn’t last enough for more then 2 showers in a row but does reheat within the hour, no shampoo, conditioner or soap in their refillable containers, could do with an additional toilet paper when you have a family and staying longer then 5 days, main access states hours however when tried were unable to get through even though it was well within the hours stated.There are additional reasons as to why I gave it one star, however after reviewing management’s correspondence with below reviews and there lack of responsibility as well as blaming customers there is not point in me raising further concerns as they will be met with abrupt blame passing and justification to my experience.Needless to say I wouldn’t recommend however if your in a tight jam it is what it is.