Tonic Sheet Metal Was Tullamarine Sheet Metal

IKR, There is a woman call Diane who was extremely rude over the phone and never returns any of your calls. She took 3 months to get back to me only to say she can't do it. They've wasted my time, and ought to be out of business.

I ordered some stainless sheet metal cut to a particular size. They got it ready and got me out of trouble. They made my work look top notch. Would happily use them again.Mark from M W Donnelly Plumbing

Feel like I got stitched. Paid over $200 for a small repair. No materials, and would have taken no more than 30 mins to complete. A grind, A small weld, a heat and straighten. Small metal piece.Was told it’s quick and easy. Small job!I wonder what the hourly rate is?I should have done it myself. I just didn’t have a welder.I was presented with the bill first before seeing the completed job. Once I asked for the job to be brought out, the lead fabricator I discussed the job with dropped it on the bench saying his too busy to talk and ran out. Pretty sure it was because of the invoice amount.Office staff and I were stunned.Office staff were pleasant this time. It was indeed a fast turnaround. (simple and small job $200!!. )Anyhow, I paid it. Feel like I shouldn’t have because of the rude individual doing the work (only at the time of pick up) and the feeling of getting ripped off. No one feels good about that.Always get a quote upfront!!I hope they have a nice beer with my easy money for Xmas.

I’m really surprised at the negative reviews not sure how you can review someone based on just a phone call but anyway, I’ve had nothing but good experiences time and time again with the crew here. Would definitely recommend for powder coating services!

As a regular-but-small customer of TSM, I feel that the negative reviewers here have missed the point completely. The question you need to be asking yourself is Do I want a high quality job

I am so disappointed with the service provided by this company. I’ve waited over 3 months to have my job completed and it never got done. Dianne took on the job saying that they will do it and yet I’ve called and emailed numerous times and she never followed up or actually had the intention of doing it. I left parts for my job at their premises which hindered the ability to run my business. The customer service and follow-up is literally zero. Dianne just palmed me off to someone else not even giving me a reasonable explanation why I’ve waited 3 months. Never will I recommend this business to anyone.

Waited 3 weeks for order to be completed and just been told they can't/ won't do it. Not impressed.

Have been using TSM for longer than I can remember. Quality of work is second to none and my dealings have always been first class hence the reason for using them for so long. Diane is always willing to help and provide the desired outcome.

Disgustingly bad service!!! I have called numerous times, emailed countless times, and even visited in person and I still cant get a job to be processed. A complete waste of time dealing with these guys.**UPDATE> Diane tried to blame an incorrect phone number for the no communication, although she has called me once before! Trying to blame me for their pathetic customer service is abhorrent.

I lucked on to these guys. Fantastic service and knowledge from both Adam and Jayde. I had a tight turn around time requirement and they delivered EARLY! I only had a small-ish job for them (a fireplace hearth) and they were not phased - pretty much as Jayde said: if it can be made out of metal