Border Express

Hopeless. Had a 3 part delivery come up from melbourne to sydney together , then each of the three packages were delivered on different days over one week. Not only is this frustrating for me, but they must be losing alot of potential income by delivering one order three times!

I’m was meant to be delivered a week ago but still heard nothing. Chased the sender who was able to get a hold of them but then all communication lost againLack of communication from Borders Express . Difficult to get a hold of anyone. Once you get someone to talk to, they have no clues what’s going on and need to engage other people who respond when it suits them. Complaints go into a black hole.Great way to run a business.

When I read the negative reviews on Google, I thought my order would probably be delivered late. However, I received the order within 1 day of the order pickup, which was super quick. The delivery driver was polite and gave us the option whether we wanted to keep or get rid of the pallet. I hope they will keep this speedy delivery and make other customers happy :)

Can't talk to a real person.Talk to a robot, it gives me fixed questions which are not what I want to ask.I just wanted to track where my my delivery is?So simple question I can't even get the answer what else can I get from this Company?Whoever uses this logic Company, good luck. II will never use this Company or referring to my friends.

Truly disgusting company! They delivered packages to my customers for my business covered in white paint which seeped through to the devices inside! They didn’t bother to clean up the white paint mess but rather put shrink wrap on top of it and delivered to my customer like that!!!! Appalling! The customers home, order and clothing were covered in paint!!!!!!!!

Very bad service, called in on wednesday to confirm delivery dates, was told 5th may (friday), then called in on thursday to double confirm and got told the same thing. Fast forward to friday, nothing until 5pm, called customer care and got told yes will still be delivered today, only later to realise it is being sent back to depot.If you cannot deliver the same day then dont take in onboard or give it to another driver.Unfortunately i had no control on the courier service chose by the seller.Good thing at work we switched over to Yellow Express who don't miss anything, of if they will, they are atleast upfront about it and say cannot deliver today etc.

Took 3 weeks to get something delivered from Sydney port to an address in Sydney. Shipping with sea freight from China was quicker than this.Customer service kept telling me BX did not have the crate but i would occassionally get a call from the BX depot saying they would deliver it the nex day.After taking many days of work waiting for the delivery, i had to take another day off work to drive out to their depot to collect it myself. Even there they said they didnt have it.I refused to leave and they looked around the warehouse and magically found it.Have told my freight forwarder to never use this company again.

Was told my consignment was incomplete. After I had confirmed my delivery address 3 times. 2 with sender and 1 time with border express. Sent the package incomplete. Failed to deliver obviously. Tried to blame me and the sender. Now my delivery is delayed. No compensation offered. Have asked the sender to note on my account never to use border express again. Jayana assured me my delivery would be here today 19/5/23. Why not check my address during this communication. Because they don’t care.

Company gets rid of customers spending less than 3k per month. Does not care about their loyal customers who have kept them going all these years.