Services Australia

It is absolutely cringeworthy witnessing and hearing staff here yell at people whose first language is not English:YOU. NEED. TO. GO. ONLINE. ON. MYGOV

First visit to the Footscray centrelink office last week and the 2 x reception staff were excellent. They were very personable and really wanted to help. There was also no wait, which was the last thing I expected!

Came here to confirm details for my disaster payment as I was asked to, attended by a rude and impatient staff who asked me purpose of my visit. I told him I claimed my disaster payment and here to confirm my ID. He was not even listening properly and asked me for my Centrelink number. I'm on TR visa so I don't have one. He then responded with negative attitude saying what to claim for if you don't have a number. I had to repeat myself I was there to confirm my ID as I already claimed. He was going to argue with me despite my politeness then I told him I had a customer number instead.Another man came as a customer and this staff treated him different (informative and polite). I am disappointed to see this quality of customer service.

Just an FYI the staff here have told me they're NOT trained in managing child care subsidies. You'll need to contact the main call centre for help, so don't waste your energy coming in here if your matter relates to this!

Waste of time, don’t bother visiting this Centrelink Service Centre if you require payment assistance. They apparently no longer offer payment adjustments at this Service Centre. I was disputing and requesting my payment be released 1 day early and they couldn’t assist or even troubleshoot this.I spent 3hours at this location with no useful result or assistance; generic info provided that can be found online.Wasted time.

I want to compliment this office as they were very professional and understanding in regards to my medical condition. Thank you.Word of advice; It is best to walk in the office, instead of trying to call.

It has been a nightmare trying to book an appointment over the phone for my mothers pension. It hangs up on you all the time. Went to this service centre as online it says you can book appointments at a services centre to only be turned away and told to call the number. Go to the south Yarra centre to be told you can book at centres. Absolute stuff around due to incompetent receptionist. My mother doesn’t have a car. How on earth are elderly people supposed to get this sort of stuff done if they don’t have someone to help them. Shocking!

If you are living with a disability, MH disability, elderly, ESL, refuge or indigenous EXPECT impatience and lack of empathy. I've experienced it and I've witnessed it many times. It's humiliating. They act like they're doing you a reluctant favour! They get paid a good wage for a VERY secure job! It's always computer says no. I went to Wagga centre link to get a systems error fixed when I was there, the people at Footscray would not look into it. They didn't even understand their own procedures when I tried to explain it. Wagga centre link fixed my issue in 30 mins and I was back paid.That being said my personal experience with medical certificates, OT assessment and apply for DSP for mental health was very easy...

Massive shout out to Stephanie today who fixed everything I have spent the last week trying to fix. She helped me with a number of issues across My Gov, Medicare, and ATO that 11 hours of calling and working through my account setup couldn't be fixed over the phone to every department, multiple times. Thank you for being patient and allowing me to voice my issues!

If you have any disabilities at all they will treat you very poorly, especially if you are autistic. I come in and be polite but they still treat you like YOU have done something wrong. It is not our faults if your lives are bad, stop taking it out on customers. Disgusting.