Freedom - Fountain Gate

This is the worst possible experience of purchasing a necessary family home item. A dining table still not delivered after being paid for in full 7 months ago. Freedom you need to address your issues or not mislead consumers into believing a product will be available within a 12 week period. You ask us to respect your staff. You should reciprocally respect customers and not seek payment when you cannot deliver to your promises. If I could rate zero I would have . So poor!

Horrible customer service, horrible experience. No one returned my calls, no follow up, several notes were left for the manager however I did not receive a call back. Manager was extremely rude to me on the phone. After my item is delivered I will NO longer by buying from Freedom. For the money you spend here you should be made to feel welcome, staff should be polite and helpful. I would not recommend this store to anyone.

I was served and helped by a lovely lady called Jacquelyn, she was sweet and helpful and had fantastic customer service. We had a problem and she fixed it for us in under 30 seconds, Couldn't recommend this store or Jacquelyn highly enough. We will definitely be back soon !!!!

Very poor customer service @ Freedom Fountain Gate from Management.I was lucky that Christina took over the phone call. Found it easier to deal with her & explain the issue.I will definitely not shop at Freedom Fountain Gate from now on. I've always had a better customer service experience @ Freedom Frankston.

Please don’t buy furniture from here, it took 7 months to receive my couch. Not only that, but they offered me complimentary delivery and store credit to convince me not to cancel my order, but then made us pick up the order and have not yet been able to honour the store credit. There was very little communication on the delays, and I received conflicting information each time I called them.

Just wanted to write a review about Nerissa! She was so lovely and helpful. She was super informative and knowledgeable, not pushy and super understanding! Great customer service :)

Same terrible experience as other reviews here. We ordered our couch on the 9th of December 2021 and it still hasn't arrived. At the moment we are told it will arrive on the 20th of July this year (over 6 months), but we have already recieved over 5-6 delay notifications and aren't convinced we will get our couch by July. Every time we have called or visited the store we are told the store manager is in a meeting and the store staff we have spoken to have been extremely rude. We were told to email the help centre but all they offered us was 25% off for the next purchase (as if we will ever be shopping here again). When we called the store on one occasion a staff member tried to convince us to pay the remaining amount, because 'maybe its at the warehouse but they havent notified you because you haven't fully paid' - this was in March. They have refused to refund our deposit and we have had to seek advice from consumer affairs to make a formal complaint. Reading other reviews on here has made us wish we checked them earlier as we never would have bought from here.

Absolutely love freedom especially there sales ,great quality stuff ,and everything is tasteful in this shop but expensive,so be prepared for that ,but worth it ,there cushions are amazing