Baby Bunting Bankstown

I complete my sale just because the staff called Jan was so nice and helpful and she spend a lot of effort for us .otherwise when the manager yell at my husband I would leave everything and leave the store.over a simple question the manager was replying us the most disrespectfull way she can and being so RUDE.What a pity a big brand like Baby Bunting choose very unprofessional and rude person as a manager" as manager should be the person who can help staff when they have problem

Baby Bunting isn’t usually my favorite place to shop as staff is quite neglectful. However, yesterday we were so surprised by Mayura. She explained everything so well and accompanied us for a considerable amount of time to answer our questions regarding car seats. We are first time parents and really don’t have good knowledge about what to buy and expect. We didn’t make any purchases at spot yesterday but we definitely learned a lot from her and have decided which model to buy now.

Rachel went above and beyond to help us in every possible way. Her friendly demeanor and willingness to assist us with various inquiries made us feel valued and ensured that we had a fantastic shopping experience. Her strong leadership skills were evident, as she effectively managed the store, creating a vibrant and welcoming atmosphere.From the moment I stepped into your Bankstown branch, I immediately felt a sense of warmth and comfort. Every staff member we encountered was extremely friendly, and their smiling faces were a testament to their genuine happiness in serving customers. It was evident that each employee thoroughly enjoyed their work and took pride in making every customer feel welcomed.Also Christine, Rebecca, and Bek for their exceptional product knowledge and kind assistance. Their expertise and friendly service truly enhanced our shopping experience, and we greatly appreciate their efforts.Your staff's commitment to excellence and dedication to customer satisfaction are truly commendable. Highly recommend your store to friends and family

Bad customer service!! I asked for a specific mattress they said they had 1 in stock and they would take it to the front cashier they kept it for me at the front while I went to search for something else to to purchase, I went to the front to pay for both items, but they sold the mattress to another customer. I then went and bought the other item but I had a question about it they didn't dare to open the door to speak to me, I stood outside for another 20 minutes waiting for some reply but they just ignored me and left. I then went into the car and saw them checking if I had left or not. I DONT RECOMEND SHOPPING FROM THERE.

New store in Bankstown. They have huge range of products on display including baby car seats and prams. Staff is very friendly and gives you an honest advise. They have toilets and parents room at this location which is quite rare at these type of stores.

The team were so patient with the faulty Britax seat, helped me sort out my exchange and gave a loan seat (which they spent time cleaning ) in the meantime then arranged for another car seat installation. Thank you so much to the workers especially Suzie she was so sweet and helpful even in a stressful and time consuming situation.

Went in to buy a cot and mattress, was told they had no stock must lay by it in order to get it within 6 weeks, asked 2 girls working there to look if any other store had it, was told no.Left and called casual store and the lady Mary helped me and had everything ready waiting for me before I got there. Go straight to casula store people, so much easier

Came in yesterday to get a few thing's.Found a worker & asked her if she could help me with a product and her reply was its at the front sorry but I don't work here so I had to walk around the shop looking for it!after I found what I needed I walk to the counter to pay for it there was another worker at the counter but told me to wait so she could make a call first I was ok then and waited.The First Lady that I walked up to yells out from a few rows down can I help you?Ummmm (yeah could of helped me in the first place) I wanna pay for it.if that's how customer service at this store forget it ill buy my things at another shop! Sorry I didn't spend thousands & Thousands to meet yourK.I.P or L.P.D

Extremely rude return service from store manager. I was a returning customer of Baby Bunting but this is too bad I can’t ignore.I’ve never left a bad review in my life but this has to be the first. Most importantly, I think it’s crucial to share my experience so other parents / customers, and upper management can be aware of and take action.I bought a cot and a mattress cover for my baby. When we set up the cot, one part was broken therefore we were not able to use it at anytime. The mattress cover were never opened since we were not able to use the cot anyways. I came to the store to return the both items and I was treated rudely by the store manager who said to my face with her voice raised “Oh this doesn’t make sense to me. Honey, I’ve seen this everyday”. What do you as a customer think she meant in this case?!She insisted 3 times that she had the right to give me the exchange or fix the cot within warranty as asked me sarcastically “do you know what warranty mean?”…I don’t trust the product or service anymore therefore no one can force me to use the product / service especially when it’s already had faults. What if I listened to her and exchange for another and it’s broken again that deem unsafe for my baby. Who will be responsible?!I finally got a refund but the return manager had made me feel very uncomfortable and even humiliated by such responses. Who would want to return to this store if being treated like this?!Writing this review costs me time & effort even a lot more than the value of the items. My time is money since I’m a busy working professional. But I want to keep this record straight so upper management can take action. Reading from other reviews, this manager has been consistent with providing worst customer services.Baby Bunting lose me, my family and other families as their customers.