NSW CPAP Parramatta

I would like to thank Sarah in Parramatta for her outstanding knowledge and also her professional manner. If someone knows customer service, then it's Sarah. Not only does she understand what she ist talking about, she was also very empathetic and understanding in the most honest professional way possible.I can really say with all my heart, Sarah made my day and gave me hope back.Thank you Sarah, please don't ever change!

Have been on CPAP for over 20 years using several clinics/outlets. Yesterday's appt with Sarah at Parramatta was by far the best, most professional that I have ever experienced. She answered all my questions about the AirMini including those I couldn't find anywhere online, plus valuable client observations/experiences. Will now buy one via NSW CPAP. Thanks so much Sarah.

Had a great experience at the Paramatta store, so much so that I felt compelled to leave a review. Anna the sales rep provided an exemplary level of service, she answered all my questions, and filled me in on information I didn't ask for but needed to know in order to make an informed choice. It is just such a breathe of fresh air to see someone who loves what they do and has your best interests at heart. Good job guys! UPDATE - 22/12/21 waiting for an hour and counting, all I need is to purchase a mask, the transaction will literally be less than 5 minutes. The rep is not with anyone and is apparently putting through an order, that was 40 minutes ago. I am very disappointed with this service. Pretty sure he forgot that I am waiting.

My CPAP machine gave up the ghost after 12 years of loyal service. Living in the lower Hunter Valley I endeavoured to shop locally but no-one could come close to NSWCAPA's offer. The service and support provided by Sarah was truly outstanding. 5 stars in every aspect.

I have been served by Ben - one of the higest experence team member I ever seen before. He is friendly, understanding, and helpful. He spent his time and helped me many times to find the suitable accessories for me. I would rate 5 for Ben, and recommended him & NSW CPAP Parramatta to everyone.

After reading good reviews and receiving prompt responses fron online queries, ordered a CPAP package on July 31st and 10 days later we are still waiting for our machine. Apparently their “new system” as they claim, have sent our order to the wrong address. And despite chasing them for more than a week, they decided to put the blame on Au post, and the consequences on the patient who paid $1.4k for a machine that is much needed for a recently diagnosed severe sleep apnea. Requested for order cancellation and refund but was left with no response, no choice but just wait for the delayed delivery.Your system picked up my billing address instead of my mailing address so please take ownership of your “system” error instead of saying that i gave you a mailing address and a shipping address.I have been patiently communicating with your staff since day 1, no one got back to me and I had to call back the next day only to find out that the transfer has not been processed. The au post system reflected that the item was only processed on Monday after i sent a follow up e-mail to your staff.Even though i did not understand why the delivery cannot be re-directed to my exact delivery address, i agreed on the arrangement for me to pick up from the post office close to the right address thinking it would make the process faster. The issue here is that the package has been in transit for a week until today, and i was advised by your staff that it will be delivered last Friday, then delayed to Tuesday, and now delayed again to Thursday. I reached out to Your director but did not get any reply. I requested for a refund this morning and my e-mail was not responded to until 4 hours later when i posted my review online.Yes you are right is is especially disappointing during these times that’s why i asked for cancellation and a refund, you did not offer it.

I went to this shop to hire a CPAP machine last Friday, the specialist Anna was very helpful, she helped me to try various masks. I picked 2 masks home and tried for a week. One of the masks was not very comfortable so I went there today (no appointment), again Anna helped me to try another smaller mask, she also helped to adjust the machine settings after I shared my usage experience. Anna is very nice and helpful, much appreciated, and please keep up the good work.

I am pleased that I spoke to Louise earlier today, she had one appointment left and she fitted me in. The service and discussions with Louise and the help from her was absolutely outstanding and wonderful. I am completely happy with Louise and recommend anybody wanting to purchase a cpap machine go and see Louise at Parramatta. Excellent

I got to make an urgent overseas travel today and my resmed air reuires a battery. I contacted few shops and came to know priceline at Parramatta westfield had one. I ran away to the shop cause i had only two hours left to go airport. At the priceline reception i explained my circumstances. Firstly, the counter girl was very rude at story and clearly refused to contact the cpap specialist who was with a patient in her room. The receptionist told without an appointment I can not talk to specialist. I explained that i dont need to meet her, instead I had the battery model number, all she has to do was sell it to me if available. The counter girl was so arrogant and didnt even bother to understand my urgency in addition behaved like slave!. I feel absolute disgust and strongly not reccommending anybody to step in to this place. On return to Sydney I am going to lodge the customer service complain to relevant authority. I wonder how do they do business in Australia. Filthy behaviour and customer service.

Ben at the Parramatta location was just fabulous. I have used my old C Pap machine for over 8 years ( purchased from a private clinic in Penrith ) and it finally gave up the ghost.I spoke with Ben who ran me through the advantages of an automatic C Pap machine ( Respirontics as usual ) and I purchased one on Monday at 1pm and it was delivered to the Central Coast and arrive by 10am Tuesday.I needed some assistance with the set up ( I don't have time to read manuals and the new one was different to my old one ) and called him on Tuesday afternoon. He could not have been more helpful, enthusiastic and knowledgeable. Ben is a gem and NSW C Pap gave me the customer support and information I needed quickly and efficiently.Ben - don't leave NSW C Pap - I would be lost without you.Regards. Margaret