Pattisons Patisserie

Lovely place for some coffee and pastries, cakes, and sandwiches. Good selection, but it would be nice if they did some cooked breakfasts too.

The food was bearable, but not the best. They forgot our order and we had to remind them three times. The cashiers were very friendly though. One of the waitress was acting a bit off. She gave us visibly dirty cutlery and dropped a knife on my foot. Luckily nobody was hurt. We noticed that her behaviour towards Asians was different. She also forgot the order of an older gentleman who was from Asia but seemed to be serving non Asians very promptly.

Always tasty pies, pastries and cakes. There is a big selection so you can always find something - Eclairs, brownees and cheesecake go down a treat in our household. I can't resist when I'm in there for an arvo coffee! Pattisons is open later than some of the other cafes in the area which is a bonus.

The Almond Croissant was delicious but it was cold and no one asked me to toast it or not! And i was waiting too long to get my coffee and it was felt a little bit cold.

Normally I find Pattison's very good . Visited with my wife and daughter today and was very disappointed. I had a potato beef pie and it was served last to our table (not the problem) but when I cut it open and tasted it the centre iwas cold. Fridge cold! My wife had a plain pie and it was very good, heated right through.I took my potato pie back and reported the problem.They brought the same pie back 4 minutes after I complained, still cut open (same pie) and said they had reheated it but it was still cold when I tasted it. I must admit it was a little warmer but it was definitely cold.I reported the problem again and they gave me a brand new pie about 5 minutes after that. That pie was very good. But I was really very disappointment and not sure I will make the effort to stop here again.On the up side my fellow diners said the other two meals were very good and the Coffee was great!My pie was good on the third attempt.

Had the pepper beef pie. Simply delicious! Big chunks of beef and yummy thick gravy. They were very busy but we had great friendly service.

Food is great but service is always too slow and unapologetic, best suited for takeaway, 45 minutes for an iced long black and x2 pastries

Good selection of coffee and cakes, almond croissants are the best, we are local and most of the weekend breakfast are there, would say some more attention to detail is required, had to returned our pastries for proper heat up, otherwise is our preffered coffee shop,

In response to the Owners Comment: Correct company - copy of refund attached. It was a beef pie - may have got the name of pie wrong. Had you called the store to check whether this happened or spoken to the Owner whom the manager spoke to, you wouldn't have needed to question it on my review. The whole experience was quite awful. Exactly - raw pastry - the Manager should have just acknowledged that, offer an apology, a refund or replacement instead he told me that it was normal. Clearly it is not. Had he acted appropriately I would not have needed to write the review. Maybe your staff need more training in the kitchen and customer service . He took my number - you should have it. There is nothing else to say.I’ll leave it up to you the reader to make your own decision. Here’s what happened. Supporting local business in these trying times and purchased a family Guinness beef pie for lunch with my hard earned money. Heated pie in oven. When cut there was this white substance oozing out from under the pastry. Looked like cheese sauce – there is no cheese sauce in Guinness pie! On further investigation, discovered it was raw pastry – not in the slightest bit cooked and had melted and mixed into the pie. Took the whole pie straight back to Patterson’s St Ives – still warm. The manager was awful, accusing me of not knowing the characteristics of pastry and arguing it was supposed to be like that. And then after my refusal to not accept that, only offering to send it to the “kitchen” to be investigated. Refusing to give me a refund. I requested to speak to the owner. The owner was not in the shop. I requested that he call. The manager was speaking to the owner, running a fork through the pastry. Only then did I get my refund. No acknowledgement of the sub-standard quality of pie, no apology for not initially giving me the refund, wasting my lunch break and the fact I had no lunch. Absolutely disgusting customer service and bad quality food. Will never purchase from any Pattison’s again. There are plenty other cafes that are appreciative of my patronage, with better service and quality food. Photo’s attached