Vasey RSL Care Frankston South (RSL Park)

This facility is an absolute disgrace, especially the dementia ward. They claim to be a high care facility but in actuality they are unprepared, unable, and unwilling to provide adequate or suitable care to patients with severe Alzheimer’s. My grandmother was abused and left with severe bruising on her arms, back, and chest. We were not contacted about this and only become aware of it when my mother found the bruising in person, it was also not documented or investigated until my mother threatened to call the police. On another occasion my grandmother was left to fall repeatedly with no support which resulted in a bleed on the brain. The manager is a bully and a brute. Do not send your loved ones to this facility. I would give zero stars if I could.

its a really good facilility the staff are nice to the residents and seem to genuinely care about the residents

I am very impressed by this facility. Spacious, attractive, professional, courteous. It offers an impressive bundle of services that really shines! Keep up the good work!

An absolute disgrace. The lack of trained staff is shocking especially in the dementia wing. My mother was assaulted and displayed severe bruising with no conclusive evidence or reporting of any incident. Left to fall repeatedly without assistance, this resulted in a bleed on the brain. The manager is a bully and thug. My advice is find a facility that lives up to that which is stated on their website and pedalled by their admissions staff.Ms Jana Voloshin,Your response to my review is a mere cover up. The treatment of my mother was absolutely disgraceful and your attempt to cover up the bruising was disgusting. It was only after I found bruising on my mother and demanded the police be called that anything was done.You overlooked her medical concerns and did not provide the care.needed. I’m sure it makes you feel better to write a response to my review but I honestly don’t know how you sleep at night with the lies that you tell yourself.Your job is quite straight forward, and that is to provide care to the aged and you failed dismally. If you are considering this dementia facility, . DONT!

My mum and dad where both at RSL park Frankston. We just lost mum this past week and the staff have been great. We lost my dad in October last year , he was in the Dementia wing.That we're both happy in there but I know my mum was a fussy eater and they tryed there best to accommodate her.

Our dad was here for several years, and the staff at Vasey RSL Frankston were really great. The nurses were kind and professional, and everyone did a really good job of looking after dad (and he's really fussy!) There are beautiful gardens to walk around in also. I think the low star ratings come from people who have sadly had negative individual experiences.

They make sure their residents are safe from infection. The good part is that you can have zoom Meeting's.

Very rude and unhelpful people, when I asked them to help me Bridget Warren hung up on me - twice. I shudder to think how they treat their residents. I certainly wouldn't want to be one.I've never come across such an aged care organisation, they're motto of Saluting Excellence" is beyond a joke. If you're looking for aged care that actually cares

Re Vasey RSL Care ReplyWow don’t you have your rose coloured glasses on Ms. Voloshin; not that this ought surprise me given the behaviour of your manager and your own.Setting aside that before my family member came to you just 6 months ago your organisation assessed and accepted her with full visibility of her behaviours and a clinical assessment by your team, when you found this 76 year old war widow too challenging to fit into your facility Vasey RSL care acted in a brutal manner to remove her.What you did:Having obtained a report from APMHT, complied without the families knowledge or involvement, your facility manager ambushed the resident’s Power of Attorney at a hastily called meeting.At that meeting your facility manager told the POA without any prior discussion that her mother needed to be sent to a psychiatric ward at Frankston hospital and then sent to a psychiatric residential facility. The relative was then told to accept the recommendation immediately. The report was not tabled, no opportunity was allowed for the proposal to be considered or advice to be sought.Instead your facility manager told the relative that if she did not immediately agree her mother would be dragged away by the critical incident team to the psych ward at the first opportunity and that she would take her to VCAT and have her POA removed.The mother was then sent to the Frankston hospital on three occasions with instructions to put her in the psych ward from your staff. On three occasions Frankston hospital returned her to the facility having treated her for an underlying medical condition that Vasey was aware of and ignored as a contributor to her behaviour.A few days before Christmas a VCAT application was served on the relative for her POA to be removed. Prior to this, Vasey unleashed a barrage of aggressive and offensive communications from your lawyers.Despite the mental anguish of a hard working and dedicated carer and Covid impacted small business owner being threatened with VCAT, whilst her mother was in hospital following three falls with head knocks on New Years Eve resulting in a bleed on the brain, the relative did not allow Vasey’s bullying tactics to work and she defended her mother and herself in VCAT.The result was your embarrassed lawyer withdrawing the application and the VCAT Member lecturing your facility manager as to the serious of launching such applications without merit.What you should have done:Your facility manager ought to have engaged with the family to discuss the issues and the challenges of providing care and explored options to bring about what was best for the resident. Information ought have been shared and time to get advice and to achieve understanding allowed. The goal ought to have been a shared understanding and a consensus as to what was bestMs Voloshin, you were aware of this issue from early on. When it went off the rails you or another member of your senior management team ought to have become involved to settle things down and find away forward. You chose however to throw petrol on the fire by supporting your facility manager’s bullying behaviour and threats and then authorising legal action which had no prospect of success as a further act of intimidation. You then allowed the action to proceed when it should clearly have been stopped.As per your post you clearly feel justified in your actions no matter how offensive and reprehensible they were. Having achieved your goal of having the resident leave, I am sure you were popping champagne corks and high fiving at Vasey HQ.The culture and leadership failures of the organisation you lead have been breathtaking. I can only hope that an outcome of the Royal Commission is that operators like Vasey and your leadership team are swept from the landscape.