Chemist Warehouse Cannon Hill Kmart Plaza

Yesterday a girl behind the counter (I think her name was shahrazad? ) helped me with my enquiry. My son recently had an allergic reaction to nurofen and the lady went out of her way to reassure me and recommend me a medication to help my son out. I was super worried cause my son had fever and he was hospitalised the day before and was given nurofen to bring down temperature. This lady explained everything to me and told me what to do to bring down the fever and also to dampen down the allergy reaction.

Young black haired female refused to serve me unless i went back to the que i'd just come from. The unprofessional customer service berating me whilst already serving a customer. I walked out without a purchase never to return. No 'star' is the true review.

Customer service is great! The friendliest and helpful CW staff. The wait for the prescriptions might take a while since this is a very busy pharmacist. They just don't give away medications without double checking, and that's how you know they're actually taking their due diligence with dispensing medications.They actually ask you if you want to wait in store or come back. I always wait and browse around the store for things I need anyways. Longest time I've waited for the past 3 years I've been coming here for my prescriptions is 15 minutes but some days it would only take 5 minutes.

They have a great product range. with good discounted sale prices, much cheaper than Terry White. But the store is far too small - perhaps they could buy the store next door and expand?. The aisles are way too narrow, you can't browse without blocking other customers - people get very frustrated. The checkout counter is a problem area too, never enough staff, they are slow, and lacking in friendly customer care. Long queues quickly build up, which further contributes to the aisle blocking during peak times - people walk out because they can't be bothered waiting. Most people just rush in, grab their known product/s, then dash out quickly. You don't really browse the range of products available. I use this store frequently, the pharmacy staff aren't very friendly or helpful. This could be a fantastic store if they get it right.

Lovely and polite staff despite being very squished (aisles are SMALL and can't fit a trolley/pram/walker etc. easily not wheelchair friendly...) busy shop. Good chemist location where you can drop off your scripts and go shopping at Coles, Kmart, post office, see GP, get a hair cut, have a coffee etc. (talk about multitasking!) before picking up your scripts again. Good tip is to check if your script is available in stock or needs to be ordered first before going off to other shops to avoid disappointment. I like their click and collect and delivery options too. Vitamin and make up sales are not bad either, they can price match... just not a very quick process and queues get long, when trying to price match multiple items but it is worth it with the $$ you save! It'd be better if the shop was wider with more staff at tills to reduce queuing time.

I’ve been to other chemist warehouses before and have never had such a pleasant shop like this one. I was after a discontinued lipstick and a lovely girl Shannon was so happy to help. She advised me it might be a while for her to find it, so she took my details down and said she would call when she found it. In 10 minutes she called. I then needed help with fragrance and she helped me out for at least 30 minutes. She was so helpful, just a very pleasant and kind young lady All the staff seem to get on well with each other which is lovely to see.This is a very busy store however, keep that in mind. Even though they are busy they put the customers first. Will be coming back.

Not impressed that there was long queues inside the shop for people wanting the rapid Covid test. The shop needs to think about it's safety procedures, as many people in the queue are likely to have the virus, so being in the shop was a risky place to be. Needless to say, I went elsewhere to collect my prescription.

Horrible customer service at the prescription desk. Super rude, impatient and unhelpful.