Monaghan's Pharmacy

Absolute worst experience, first they didnt have the medication i was after, which was fine it was the hours i spent after of them saying they have emailed to another chemist only to be told they never got the email, this happend more than once absolute worst experience ive ever had in a chemist. Chemist warehouse in gateway was an absolute delight 100% reccomend them any day

Used this pharmacy since July 2018, picking up my scripts weekly, and then changed to picking them up once a fortnight.I can count on one hand how many times I walked in there and they were able to get my script with no problems. Many times I walked out and had to come back or spent a lot of time whilst they tried to search everywhere for it.Since July 2018 I have never kept my own scripts, always being kept at the pharmacy.December 2019, they gave me double dosage of my medication, because they failed to tell me my script had ran out and for some reason, this pharmacy decided to use a old one they had. Which was no longer my prescribed dose.I didn’t realise until days later, thinking a pharmacy wouldn’t do something like this when medications can be so dangerous (luckily not for my case) but this was hard for me as I had suffered withdrawals the first time my original dose was lowered.November/December 2019, I finally got my scripts changed to be able to pick up once a month.2 weeks ago I walked in there to pick up my next months supply - already one day into having no medication. Only for them to tell me they no longer have my script. No apology, not even a slight bit of concern. So I walked out on a Thursday afternoon, as a single mother of multiply children with commitments I couldn’t change so I was unable to get to the doctors anytime soon for a new script - which the more days it went - the worse it got which lead to a major downwards spiral (2 different antidepressants)Do not recommend

My elderly parents in their 80’s, who have been loyal customers for 30 years have been treated in the most appalling manner by the pharmacist. My sister went to pick up 3 scripts, they lost one and the pharmacist acknowledged that they had lost a script, but she would have to return to the doctor and get another one. Obviously, as this is expensive and at this time of year difficult to get an appointment, not to mention the inconvenience, it is very annoying. My sister was annoyed, but did nothing more than shrug her shoulders and leave the shop. When she went back to pick up scripts for my parents, they returned hers, and my parents un filled scripts and told that she was banned and so where all her family and not to come back.

I have been a customer of Monaghan’s pharmacy for over 20 years, they have always met my needs in a professional, friendly and caring manner ranging from monthly scripts, general health to assisting with a sufficient range of cosmetics, skin care and perfume.

Poor customer service. They treat long term customers terrible. The pharmacist is rude and needs a lesson in customer service. DO NOT GO HERE.The ladies that work there are great. The pharmacist is a grumpy old man who shouldn't be in a position of control.

Needed some diabetes test strips while on a short break in Warrnambool. Was at the shop as they opened and very very helpful. Rang them after I got back to Melbourne to thank them again for the excellent support

High turnover of pharmacy staff means pharmacists are often inexperienced and make mistakes often. Prices are high compared to most places. Wait times are longer than most places for prescriptions.

Open 7 days a week which is handy when you run out of medication staff can't do enough for you