Luxo Living - Furniture Sydney & Saunas

TERRIBLE EXPERIENCE WITH LUXO LIVINGDOES NOT EVEN DESERVE 1 STAR !!!I recently had the unfortunate experience of purchasing a product from Luxo Living (Zane Solid Timber Bed in white) and I must say it has been an absolute nightmare, and to this day is continuing. I feel compelled to share my ordeal with others to prevent them from making the same mistake I did.First and foremost, the quality of the product I received was shockingly poor. The images I attached clearly show the substandard craftsmanship and lack of attention to detail. It is evident that Luxo Living has no regard for delivering products of acceptable quality to their customers.To make matters worse, dealing with the company's customer service has been an incredibly frustrating experience. I initially contacted them requesting a full refund (10th of June), and what followed was a series of back-and-forth communication through emails, phone calls, and even visiting their centre in Wetherill Park. It appears that the entire operations, except for the showroom, are located offshore, which further adds to the difficulty of resolving any issues.The case manager assigned to my complaint has been utterly unprofessional. The email responses have been significantly delayed, and when they do respond, they consistently provide excuses about ‘unforeseen emergencies’ as to why they haven’t replied. They have sent through wrong information and are contradicting statements they have made in earlier emails. It's as if they are trying to avoid addressing my concerns and providing a satisfactory resolution. One can only assume they are hoping I give up trying to pursue this.Furthermore, after being promised a full refund in writing 26th of June “I am pleased to inform you that the refund has been successfully processed and initiated”) I have now received an email on the 28th of June “Currently, I am still awaiting the approval of the refund request from the relevant team”. This inconsistency and lack of transparency are deeply frustrating and only add to the sense of being deceived and cheated by this company.The inconvenience continued when Luxo Living changed the scheduled day for picking up the faulty bed. This lack of organisation and disregard for their customers' time and convenience is simply unacceptable. A truck even pulled up to my house today to “pick up the bed” when it was picked up last Tuesday on the 20th of June.To add insult to injury, the case manager didn't even bother to use my correct name in the emails. This level of carelessness and negligence is indicative of the overall lack of professionalism and attention to detail within Luxo Living.In conclusion, my experience with Luxo Living has been nothing short of a complete disaster. From the poor quality of the product to the frustrating communication, broken promises, and lack of respect for customers' time, it is evident that this company is severely lacking in terms of customer service and integrity. I have in writing that the refund has been successfully processed. I also was told that upon picking up the item, the money would be back in my account within 7 working days. Now I am told, it is awaiting approval. I will be contacting NSW Fair Trading with this information.I strongly advise everyone to steer clear of Luxo Living unless you want to subject yourself to the same distressing and infuriating experience I have endured. Save yourself the trouble and find a reputable company that values its customers and provides quality products and service.

DO NOT PURCHASE FROM THIS COMPANY!!! They will not help you in any way other that bribe you to take down a negative review. Terrible service, cheap products, awful shipping experience and had to spend money on the mistakes they made. Save yourself the time and money and go elsewhere.Final edit. 6/4/23.Nothing leaves a bad taste in my mouth when purchasing from a store than having a awful shipping experience. Was told by the shipping company that it would come on Tuesday so i stayed home from work. It doesn't come. I follow up and told to do the same the next day. No delivery again. This happened for a week. A week I did not go to work as I was told I must be home to help with the delivery. When contacting the delivery company I was told to just pick it up myself" $397 I was charged for shipping and I'm told to just pick it up myself. When it was finally delivered I was made to keep a massive wooden pallet and keep it in my tiny city apartment on my own. What the hell am I do to with a massive wooden pallet that the driver was not allowed to take?! I now have to spend money ontop of my $397 delivery fee to remove it. Sofa is fine but i will never purchase here again after that experience.*Edit on 22/02/23Luxo Living rep reached out to me and offered $100 for inconvenience caused and to change my review to a positive viewpoint rather than offering a refund on the shipping. Disappointing."

We ordered a Jenna Hollywood dressing table but the vanity mirror was broken upon delivery. They were able to replaced it, but refused to get rid of the broken one. We explained it to them that the broken mirror is too big for a council bin. Even council pickup does not accept any sort of broken glass. We ended up paying someone $60 to take it to the tip, as it is too big for our car all because of their policy.

We ordered Jazlyn Boucle chairs. Two of them broke after 2 days and the rest of of them are very flimsy. Terrible quality and very unsafe but what’s worse that they did not give us a refund for their faulty product. Very disappointed as it was our first order from this shop.

I wish I could give it zero stars.Have sent me 1/2 the wrong bed, then terrible customer service since. They threatened to charge me if the wrong box they sent me was damaged on return to them. They then said they had the wrong box back, but they didn't as it was still in my lounge room, they refused to commit to sending the goods I had paid for!I stayed home waiting for their courier, however when they came, as the company hadn't booked for oversized freight the courier could not take it. BASIC instructions when booking freight.They promised to call me back yesterday, they did not call me back. I now have to go via my banks merchants dispute process, as they will not send the goods I have paid for. Buyer beware. I will never use this company again, and suggest others avoid too.This is the first bad google review of a business I have ever done, but it is well and truly deserved here.

Had an issue while placing an order online so I reached out via the Chat on their website. In less than a minute, Cherish was online. She was incredibly understanding and went above and beyond to help me. So happy to sing her praises because I have encountered some tragically bad customer service lately so people like Cherish deserve to be recognised for their great work. Thanks Cherish :)

Quality is incredible and fast delivery.I have the Eddie entertainment unit, boucle couch and rattan coffee table. Can’t fault them, excellent customer service!

Absolutely awful company that I would not recommend anyone deal with. Their customer service is abysmal.I bought a bed frame from them in Mid-December 2022 and the online shipping info was deceptive, saying the item was in stock and would be dispatched immediately. Only after purchasing was I told on the invoice that the dispatch now wouldn't be until early February! The dispatch was then delayed another two weeks without any notice!Once the item had been dispatched, the deliverymen took the bed frame to the wrong address before finally arriving. When I ordered I paid $69 for Premium Delivery as my house has two flights of stairs to where we needed the bed. Premium delivery is described on our invoice as: 2 Person Delivery Into Your Room of Choice." However

POOR CUSTOMER SERVICES and POOR QUALITY PRODUCTS.if i can post a below review without any star, i would do so!Purchased a Bunk Bed from Luxo Living, Reported a side panel missed match issue to their customer service team on the day I received, and i am still dealing with the disasters.23/5 reported the issue, and get told to take picture, email them, and case manager appointed, for clarify how to resolve this.24/5 no reply, chased up, and took them a day to reply me they are working out the part code of the replacement part. will send me the replacement part.25/5 chased up as no response after I requested ETA. Case manager reply that the replacement part ready to be dispatch, with order numbers, and she is closing the case now. I replied straight to asked for a Delivery Tracking ID before she close the case, and no response.29/5 asked the 24/7 live chat, and the lady said it has been picked up by courier but not deliver to me yet. once dispatched, the systems will email me the detail. the lady confused herself....i called up the customer service, and they said is checking with dispatch team. Told her to read the live chat transcript, and she changed her word, said yes is has picked up by courier but she have no tracking ID Yet....request her transfer me to Romina Paday (Case Manager), and get told that they not even confirmed whether to send me the whole box again or just the part. still awaiting confirmation. and now get told i have to be patient as they have 15 working days grace period to deal with every reported case....so i only can be patient and hope it can be resolve within 3 weeks...what a joke....The quality of the cut and paint is very poor too. it comes with alot of scratches, 7 days so far, the paint smell still very strong.--updated from 13/6--30/5: get told that the previous case manager (Romina Paday) had get fired, and case manager changed. and another waiting period for the new case manager understand to pick up the case, follow up with relevant dept for any update.31/5: Finally get the confirmation that they worked out to either send me 2x boxes of stuff from original package that contain the parts i need to replace, or just took out from the original package, and send me what i need for replacement. and this taken 3 days to confirm...2/6: received an email notification from courier company (luxo appointed), that shipping the parts to me today. waited the all day, and don't know where the driver went to, but LUXO and the Courier company messed up my postal code. another weekend wasted. called up the Luxo, and as usual, all the fault are not on them, even they are the one appoint the courier company, and key in the shipping detail.5/6: 1st thing morning, i called up the courier company to resolve the issue. thanks god, the courier company reception is helpful and resolve the issue, and finally i got the parts.100% WAS A NIGHTMARE to deal with this. took 14 days in total to deal with this so called" Luxury and Premium Furniture products. Extremely poor customer service

Great product, competitive prices, great addition to the back yard. A couple of confusions with delivery, but customer service kept in touch and eventually sorted everything out. Lots of construction challenges but it came together well in the end. Love it.