Flight Centre Plenty Valley

Nicole was friendly, helpful, knowledgeable and efficient in helping us organize and book our our Iceland and Scandinavia trip. She was a pleasure to work with.

Highly recommend this flight centre! Service provided by Nicholas was exceptional especially as we contacted for itinerary changes during the trip and he efficiently made changes to accommodate our request. Thanks so much, you’re a credit to flight centre.

I couldn’t speak more highly about Tayla in flight centre plenty valley. I highly recommended her when it comes to booking your trips. Tayla was very patient in assisting us and answering all of our questions as first time travellers. She is extremely well traveled and knowledgeable. I couldn’t have done it without her.

Nicole has been amazing. Her knowledge and understanding has made booking our trip easy and her communication has been awesome. Only a call orcemail away and happy to help at anytime.Thank you Nicole.

Honestly working with Olivia has been by far one of the worst experience for my mum and me. I understand the travel industry has been hit since covid and flight/airlines are constantly changing but when your a manager or a team supervisor you’d think you address your emails with multiple responses. The whole working from home is understandable but if your not responding to your emails after 3 days please get someone from the team to assist or even try get a response. We had our flight change multiple times and some even didn’t make sense and as flight agents you think they will notice and try help to change the situation. We will definitely not be coming back to this flight Center anymore. They can hit us with the excuse after constructive criticism but can’t rely to an email with “I’m working on it” or “I’ll give you an update by this day etc”.

Melissa from Flight Centre Sth Morang Victoria provided us with service above and beyond our expectations.Our holiday consisted of a Danube River Cruise with spare days leading up to and beyond the cruise.From our first meeting, Melissa put together an itinerary that flowed smoothly for us to enjoy ourselves.Melissa even went to the trouble to personally drop off some pre departure documents to our home.We were in Munich a couple of days before embarking on our River Cruise.We were contacted by Melissa to be informed that the Cruise had been cancelled due to the Ship being involved in an accident prior to sailing.This is where Melissa came to our rescue.She had arranged for an alternative cruise company that had a schedule that ensured we would meet all the previously arranged connections to France and England.Additionally the hotels Melissa had booked us into in Munich, Paris and London were all in excellent locations.In Munich, NH Collection was close to the S line train which goes to the Airport. It was also less than a 10 minute walk to Marienplatz.In Paris we stayed at Le Littre hotel, close to a main Metro station at Montparnasse with connection to all over Paris. We were close to a multitude of Restaurants, cafes and Retail shopping.The metro took us to all the attractions without a hitch.In London we stayed at Strand Palace Hotel. We could not have been in a better location for the things we wanted to see and do.It's located right in the middle of the West End theatre district, a couple of minutes walk from Covent Garden, Leicester Square, Picadilly Circus, Trafalgar Square and the River Thames with views from Waterloo bridge.The convenience of having the nearby Underground stations at Covent Garden (Picadilly line) and Embankment (Victoria/Central) took us to other attractions we had on our bucket list.Flight Centre and in particular Melissa have been a big part of us having the best holiday we've been on so far.We have already started planning next year's holiday and Melissa has already assisted us by securing our seats on The Rocky Mountaineer.RegardsSam and Michele Avram

booked several holidays through Nicole, and I'm always last minute worked from home to get my family an extra flight day before we left as with every other holiday exceptional service. highly recommend

HI,I would like to thank Melissa Dighton of Westfield Plenty Valley for her amazing service. Melissa looked after us from beginning to end providing exceptional, friendly and personalised service.Thanks so much Mel We will definitely be in contact for our next hoilday booking. Regards W & H Schinz

Rang to get a price SHE SAID we have too many clients???? But what about my enquiry?? Said to come in,what about answering phone questions???? GIVE THIS PLACE A MISS !!!!!