Infinity Computer

My first desk top computer was purchased here close to 20 years ago. The 3 problems that have occurred in this period have all been dealt with promptly and included upgrades/improvements for better performance. Satisfied with the service each time.

As the authorised Acer spare parts agent, Infinity Computer are a horrific company to deal with. Their quoting and invoicing process is prompt, if curt, but they fail abysmally with keeping customers informed with spare part status.Over the better part of three months, it fell on me (i.e. the customer) to chase up their spare parts department to find out the status of a *SINGLE* hinge that was on back order. Not only did they fail to inform me that it was not in stock, the only thing they offered was a refund.I ended up setting aside an evening and repairing the broken part myself, after which I told them that I wanted a refund. They, at this point, responded saying that the part is finally in stock and they can send it to me next week. Too little, too late.I pity anyone who has to deal with this mob, I hope Acer figures out that working with this company makes them look bad and ditches them for a more competent agent.

I've purchased two high-end PCs from Infinity Computer (Brunswick East) and have been really happy with the excellent performance of both of them. Pricing is significantly more competitive than other well known brand stores. I also received an emergency service when one of my PCs was infected by a trojan virus - they helped me the same day at a very reasonable cost and fixed the problem with no loss of data. The manager is extremely knowledgeable about all relevant aspects of computing and I've found her advice very helpful and reliable when choosing specifications.

Very poor service. A group of Asian very skilled in finding additional costs and hopeless in explaining it. Getting a quote means not much as every component of it has additional costs not explained or mentioned. A part quoted to replace is $33 but suddenly comes with a $16.50 delivery fee extra. A $35 installation fee becomes $80 for apparent extras not even explained. Basically what they quote expect to pay at least 50-70% more. From reading other reviews, they may be competitive on selling items but for after sales service, I recommend avoid especially if you have any questions and don't want to be passed off as a fool. Will not ever use this business or recommend it to anyone ever

Very unprofessional and poor service. They sent me a charger which was not working for my laptop and they refund me less than half of money. They do not even answer the calls or take payment by credit card. Such a dozy company I am unsure why Acer is using this company for spare parts.

I ordered a part from you & paid for it in November 2021Its now February 2022I was told back in early January that it was on backorder - ONLY because I rang you to get an update.you have never contacted me to update me on the orderI have sent you ANOTHER email today (18/02/2022) & I expect an update on Monday 21/02/2022

Very friendly and supportive. Great communication and reliable service. I bought a new computer from Infinity Computer in December last year. James was fantastic. Everything went well, and I am very happy with the computer. I have bought computers from them before, and the story was the same then.

I emailed Infinity Computers for a power jack socket for a laptop. Customer service was amazing, my emails were responded to in less than 30 minutes and the product was on my door step in Western Sydney in just under 24hr. Could not fault this company, would use them again and recommend then to others.

I bought Swift laptop for my son as he was starting his high school, after a month he lost his laptop charger and on enquiry about spare parts, I get to know that, there is some third party vendor who is dealing with Acer Spare parts. I put a order through email and paid it with bank transfer. They said this particular model os not locally available and it will be shipped from overseas and will take 7-14 days to deliver. After 12 days, I contacted the vendor for delivery update and very rudely they replied it is back ordered and expecting delivery time is end of April and either I have to wait or I can request refund. On escalating this to Acer no help what so ever. I spend 1600 AUD on laptop and just after one month it is useless as no power adaptor available for this model. I have to arrange something else for son as he was preparing for his year 7 NAPLAN test. Its already been nearly month and still no support from either vendor or Acer.

Horrible experience. I seriously do not recommend this place to anyone I can't even get through to management to discuss my issue because they refuse to pass me through.I have ordered parts on 4 seperate occasions and my only standard experience was the first one. Getting a refund is impossible even if they cant provide you with the product you paid for.I have been lied to about the date I will be receiving my order, had my order lost, spoken to like garbage and was asked are you finished?" when describing the situation calmly. I can not begin to describe how bad the service was.Finally got through to manager "Steven" who refused to let me talk. Yelled at me over the phone and sent my product (after 2 months) on the day I called up requesting a refund. imagine that. The second I ask for a refund its sent to me."