Grace Removals Canberra

I had a terrible experience with Grace Sydney/ACT when I moved interstate.For instance, one of the sideboards had been damaged, so it would require replacing a few panels. Then, when assembling the dining table, they drilled so far into the top of the table that they perforated it.Another thing is that you have to chase Grace Removals when they do something wrong, and their management also needs to realize that customer service goes beyond signing a contract.Very disappointing!

I am underwhelmed with the service provided by Grace and I believe they failed to deliver the services and quality quoted and promised by their sales representative.Local Move:- During our local move our wall was damaged (imaged attached), after three weeks and several emails/phone calls, I am yet to hear back from anyone at Grace regarding repairs. At this stage I believe I will likely be required to forfeit a percentage of my bond for repairs.- Our mattresses were not protected in plastic and had dust/dirt marks on them. The plastic wrapping for them, turned up the next day.Storage:- I was told in person and in email correspondence that all items that did not fit into a “transit /tea chest box” would be “plastic’ed”/wrapped by Grace. I was also invoiced for packing charges that did not happen as the storage crew did not expect to have to wrap, pack or plastic anything other than larger furniture in blankets. In the end I was frantically bubble wrapping my large valuables (snowboards, etc). I am not comfortable with the amount of my items that went into storage unprotected (large pots, paintings, etc).- I also witnessed three of my large storage containers hurtle down my driveway, as they fell off the trolley. I will be very fortunate if nothing inside the containers has been damaged.To conclude I am extremely upset and disheartened with my experience, moving is stressful at the best of times but especially right before Christmas. My family and I trusted Grace to be the stewards of our belongings and I genuinely feel I did not receive the service or quality I paid for.To make matters worse, communication with them regarding the above issues has been next to impossible. I have been met with an unapologetic attitude and told again and again that the branch manager has been informed, to date I have yet to hear back from the branch manager.I can say with absolute certainty that I will not use their services for another local move again. I would much rather support a local small business, who I am sure would understand the value of a customer who has paid thousands of dollars for their services.

Grace doesn’t seem to have very good communication among their different partners across the states. Grace Darwin were very polite and very accomodating to all our requests. However, Grace Canberra insisted that our delivery was keyed in as a variable date and hence, they wanted to deliver our items on the 22nd of Dec instead of 13 Dec as originally agreed with Grace Darwin. After calling them up and raising a complaint, Grace Canberra managed to give us a delivery slot on 17 Dec. We had to continue paying for our Airbnb in the meantime and extend it due to their mistake at our own cost.After the items were delivered, one of our side table was broken and our dining chairs had scrapes and a bad chip off the wood.Called them up on 20 Dec to pick up the boxes as we had unpacked them all. They could only give us a date to pick them up on 24 Dec.

Had to move a large 4 bedroom home in canberra and from first contact to the end of the job they where grate. At first contact with Sarah she whent above and beyond to help us as get the dates we needed to move as I had to have major surgery the week before the move and couldn't do anything.The removelest showed up in time and managed to pack the house up within 2 hrs and unload into the new place within the same time. It was booked for a 2 day moive but was done in 1 which we where so hsppy could happen They managed to work around our 3 kids that we where getting ready for school and where very polite and freandly. Nothing was broken at all and they where evan able to pack a few things not quotedWill be definitely useing again when we move can't thank them enuff for all they done

Not recommend this company. We asked for a door to door service and after shipping arrived to the destination they requested a big difference of money. They don’t answer messages.

I would never use Grace Canberra at all, ever. When our goods arrived at our home in QLD the Cairns removalists were shocked and described the container as one of the worst they have ever seen. Fridges, freezers, tv, pots, boxes crushed & belongings damaged. You only have two weeks to unpack all your belongings or you will lose the option to claim on insurance. For the price we paid we would expect exemplary service, we received far from it. As for the consultant who gave us this 'service' we have not heard a word from him, not one single phone call or email. Steer clear of Grace Canberra.

Grace did an excellent job on our recent move. We couldn't be happier with how they handled everything.Obviously an interstate move is extremely stressful, but the team made it easier. They were all professional, polite, friendly, took good care of our items and had pride in their work. Nothing was a huge drama and we were able to largely leave them to their work. This contrasts with other removalists we've used where you're lucky if they even show up and you end up doing half the move yourself or having your stuff broken.Flawless. Even though Grace isn't the cheapest, for the service we got and the amount of work involved I think we got good value.

The job was scheduled to be done in two days, instead they just did it in one whilst also rushing... one box was missing and some small items were too; stereo remote control, pc keyboard and mouse. When I asked about this, they just answered: Our team had double checked

The Removalists were on time, very polite and efficient. They moved furniture to access the rug, were very careful when wrapping the rug and put furniture back in place when the job was completed, and most importantly the rug arrived at destination in perfect condition.