Star Track Express

Star Track CouriersTook three weeks to get here the forward courier did not want to take this delivery so sat on it until a complaint was made. I only received the item after making a formal complaint to EBay. Complaint one day delivery the next day.It appears the item was delivered to TNT Launceston depot and was not forwarded by TNT. I am an extra 2 hours from Launceston.

Parcel delivery is hit and miss sometimes they deliver it and sometimes they just drop it off at a post office not even the one you receive your mail through. Its left up to you to find out where they left it. Or when you check the tracking it's been sitting in the depot for over a week. When you ring to complain you just get fobbed off. There is no excuse for not delivering here as there is always someone home and instructions if there is not. Its not a free service you pay to have things delivered to your home, not just when they feel like it. Stay away from this company they don't provide the services you pay for. I'll be asking for the company I get my deliveries from to use another company

The parcel handling is very bad. Even when they see it is a tv box from outside, they smashed my screen cost me 1400 dollars for tv and i cannot even repair it

Hopeless !!Tracking a parcel from Adelaide, showing that it took 3 days to get to Bridgewater Tasmania via Melbourne. 11 days after arriving at the Bridgewater depot, still no delivery. Apparently it's with the 'on forwarder'. Asked which courier it's assigned to and they can't tell me. Trying to run a business here and getting crucified waiting for deliveries. 1 star is flattering these people.

Are you kidding me? My parcel was returned to Sender after processing with no explanation other than call sender". After a lot of running around on MY behalf

DO NOT USE!!! Star Track turned up at the house to pick up our moving boxes (for interstate delivery). The van they sent didn't have enough space to do the pickup, despite knowing there were 9 boxes to pickup. Assured me they would be back. Never turned up. Spoke to 4 customer service reps within 4 hours of each other, who assured me that they would turn up that day, they DID NOT. Then shipment was rebooked for the following work day (Monday) without informing us, despite the fact that we won't actually be in the state. Customer service reps completely unhelpful, unapologetic and complacent about my predicament. Used a third party to book star track (Fast courier) which was also shockingly bad at communication and solving problems.

It would be far easier to discuss the things I've had success with than all of the problems. Absolutely over having to deal with this company. Seems like the level of apathy towards getting people their items is off the charts, truly can not imagine worse service.

HopelessPackage arrived nearly two months late because they lost itDelivered after I demanded my money back

2 packages sent at same time, both came up as being delivered to their warehouse in Bridgewater and both were then meant to go out for delivery. 1 was lost and it took them weeks to find it even though they knew which facility it was in.It finally arrived damaged and now two months later they are still telling me they are looking into it.They also said I was out of door to door delivery area even though there site doesn’t mention anything except that they do door to door delivery.They refuse to supply a map or point me to anywhere that outlines which areas aren’t covered.They will deliver to the post office which is about 7mins from my house but not to my house. When they leave it at post office it comes up on app as delivered not dropped at post office.The complaint they still haven’t resolved they originally kept telling me the driver was contracted. Maybe he is but he’s contracted to THEM making him their responsibility.First they said he was away and they had to wait to talk to him about damage, now 2 months later they’re telling me they are waiting to talk to his manager.Surely as the company who’s name is being used they can offer a solution or reimbursement without talking to the driver etc?

Fail to pick up my parcel twice, now I'm experiencing large delays receiving a parcel. Don't waste your time, use toll or AusPost instead. Customer Service will not directly contact the depot and will not assist you beyond raising a serivce ticket.