Optima Cleaners Collinswood

I contacted optima cleaning for a quote for an end of lease vacancy clean. I was quoted $504 which I thought was pricey but considering they gave 100% guarantee of receiving your bond back in full my roommate and I decided to go ahead and book the job. On the day of the clean the cleaner then decides its going to be $670 and when I asked why he explained it was because the carpets hadn’t been vacuumed. This was confusing because in the itemised quote vacuuming was included and if we were aware that the property had to be in a certain condition PRIOR to being cleaned we would of obviously done that. Our property was a small apartment with 2 bedrooms and 2 bathrooms and paying this much is ridiculous but considering this was the last day of our lease we had no option but to go ahead with it. Obviously paying this much I expected the apartment to look amazing but I was rudely mistaken. The balcony was covered in dirt and dust, there were hand prints on the walls and the kitchen bench hadn’t even been wiped. we were promised our bond back and our landlord is not happy at all and is taking money out of our bond to fix the mistakes the cleaners made. This place is a scam and the only way to resolve this would be a full refund. Do not recommend.Update: they paid us $200 to delete our review but I’m reposting it. I’d like to warn others to not go with this company. They still owe us $420 and my roommate and I will only be satisfied once we receive this in full.

Fabulous clean! I thought my oven was so dirty I would need to buy a new one but once the clean was completed it was as if I had a new oven already. Would highly recommend!

Terrible service. 1 star is as low as it can go.They come do a half arsed clean then expect you to go and tell them what to clean.Stay clear of this mob

Justin was amazing! He cleaned our 2 sofas for us and we’re so happy with his service

Peter did a terrific job cleaning my oven. He was punctual and very polite. The result was very satisfactory! I would certainly get him back another time! Thanks, Peter!

Justin did a fantastic job. Very professional. And very friendly.He should get an award.

Rahman and Sworupa cleaned our oven and stove top this morning and did a beautiful job. They were prompt, efficient, fuss-free and left our oven sparkling clean. Many thanks to both of you! Helen Stacy

Jas did a great job cleaning our oven and range. Looks like new.