Laser Clinics Australia - Charlestown Square

WORST EXPERIENCE AND CUSTOMER SERVICE EVER!! Don't book with them if you are thinking to please. They didn't let me know their machine was broken and I ever got a conformation text for my booking. Thank god I called the day before for other enquires and found out the machine was broken, if not I would have showed up for nothing. The person answering the phone was rude and made 0 effect of trying to offer me any solution than asking me to wait another 2 months after I have waited for over 3 weeks. Said they will update on me, NEVER did. I had to ring them and was answered with a very rude attitude like its my fault. Black listed forever period

The service here is second to none! I had the most wonderful experience with Hannah. She was very thorough and professional throughout the entire treatment. She ensured that a sensitive service was delivered with respect, ensuring dignity remained intact throughout. I’ve had laser at a couple of other places and this was by far my most pleasant experience. Thank you!

A wonderfully professional and experienced team! I drive from over an hour away to attend this clinic specifically for Anna who has helped me become the best version of myself over the last 5+ years. She enhances my best features and always gives honest recommendations about all treatments. I would not hesitate to attend for any number of procedures with this excellent team.

I hope to provide a fair review here. My appointment today was changed to be 2hrs earlier, because the girl was leaving early for a long weekend, which I agreed to despite explaining it would be very difficult with my family plans. I am horrified to say, I drove 4 hours to be there, provided updates on the way that I expected to be a few minutes late, however when I arrived only 10 minutes late exactly (into a 30 minute appointment), I was rudely declined an appointment in a way that was quite shocking.Over the past 3 years of attending this clinic I have observed that the young girls who work here often treat customers harshly and it seems to be the staff culture.I hope this is of assistance and I would like to remind business owners that living is hard, and a disrespectful interaction like I experienced today can be very triggering for members of the public who may have just buried a loved one or be facing all manner of stress or trauma. Everyone kindness and respect.

My first 3 laser sittings on full face were good.Staff is kind and good.But staff at Charlestown always missed corners of lips. But this time, Within 5 days post laser treatment, hairs are back and dark and hard in strength. I have explained this thing to the staff last month as well and she said that corners of lips are bit difficult to do and always missed. I had same laser treatment from other shop and was effective and knows how to cover every area of face.I couldn’t understand that how Laser Clinic Charlestown staff don’t know the technique. It looks like they need more training and education or way to do the laser.One more thing, staff never clean the face before start the laser treatment. They just put the eye shields and start the laser. I have informed the staff member that air use on face is warm and not Cool which should be, but she said it’s always like this and this the way of laser treatment.I was really disappointed on the knowledge and education of staff. They should know that face is really sensitive part of skin and people in this profession should have Proper knowledge, which seems to be lacking here.The manager or boss of this laser clinic shop should pay more attention on enhancing education and practical work.

Could not recommend Laser Clinics at Charlestown enough. Since commencing my skin care treatment with them, they have been nothing but helpful and always available to answer questions. My skin has cleared up so much & im feeling much more confident in my skin. 100000/10.

The lady that does my laser hair removal was so sweet and lovely! the staff there are always so welcoming. When getting my laser done, i started feeling quite uncomfortable from the laser but the lady was very patient and comforting when gently doing my laser. Would definitely recommend! this is now my usual place for my laser hair removal.

I have been receiving treatments for the past couple months regarding laser removal and could not be happier!The team always make me feel welcome and comfortable, I never feel judged for my body and have genuine conversations during the procedures.I highly recommend these guys. Well worth the money:)

Anna is absolutely amazing from Laser Clinic at Charlestown. I have always felt confident in the information she gives me to be comfortable with the treatment options I choose. She is my No.1 go to, for all my beauty treatments.All the staff are so very warm and welcoming as well on entering the Clinic.

The staff at Charlestown Laser Clinics are always very welcoming and friendly.They go out of their way to make sure their clients are well looked after and feel as comfortable as possible when visiting the clinic.I also highly recommend Anna, one of the injectors. She is so knowledgeable and passionate about what she does and her work is absolutely amazing!All the girls are very knowledgeable.I wouldn’t go anywhere else!