Audiophile Shop

Professional and attention to details. Excellent customer support and well priced.

I highly recommend Audiophile Shop for DACs, streamers and other such gear. Aaron does a great job and is happy to provide advice. He also has an incredible range of really interesting gear. Excellent job Aaron!

Well priced products, but unresponsive to questions or follow up so expect zero after sales service. Buyer beware.

I regret buying from here. If you value after sales support then look elsewhere. The DAC I purchased on the 27/9/2021 blew the fuses twice so I requested a refund early November 2021 and to this day (13/2/2022) I have not gotten it. They have not contacted me in all these months. I've called 2-3 times, the last saying they would get the DAC back from a repair shop and call me back later that day (10/1/2022) which never happened. I am now seeking help from Fair Trading NSW and Consumer Affairs Victoria to get my money back.In regards to the response. No, you have not emailed or called me about the dac being ready. You already have my details and I'm 100% sure my details are on the return form because half of it is literally for return details.

Ordered starfield from the store and spoke with Arron who was very helpful, delivered within few days through post . No complaints. Will purchase again:)

I’ve been drooling over the new Denafrips stack for quite some time. I finally reached out to Aaron for some advice and man I’m so glad I did. Aaron invited me to audition his Denafrips system he also suggested I bring my PMC twenty5 22 so I was sure the electronics would suit my speakers. We spent the better part of the day trying different power cords and ic’s and a very large quantity of speaker cables that Aaron was only too happy to demo. I was able to have input on how my new cables would look, braid connectors and so on. An absolute gentleman to deal with and really looked after me with price. Aaron even offered to come to my place and assist with setup if required. You just don’t get this service from any HI FI store I’ve been to before. Thanks Aaron! My neighbours hate you..!! But my ears are in heaven.I highly recommend Audiophile store for service, advice and the right price. I can’t wait to see the new range of full range speakers you are designing, if they are anything at all like the quality of your cables (and I’m sure they will be) they will be amazing!Rob.

I recently contacted Aaron to sample the Gustard A26 streamer/DAC. Communication was friendly and swift and I was able to visit his showroom and try the A26 in my own headphone system. I also compared a couple of headphone amps and purchased a SMSL SH-9. Both are now happily living on my stack and I am very pleased with the products and service received.

Ordered the starfields from their e-store during lockdown. Auspost managed to lose the initial parcel and I mistakenly blamed them. Aaron was very professional even though I was unjustifiably angry in my email and was kind enough to send another.10/10 professional attitude and service. I will definitely order from them again and blame Auspost first next time.

Took my money on the spot and then forgot about my order. Difficult to contact. Didn't reply to emails, web chat, Facebook or phone calls. Turns out what I ordered, and paid for, wasn't available. Did return my money eventually. Mistakes happen but you should be contactable to sort out your mistakes. Order #4205.

I recently had the pleasure of purchasing speaker cables from a fantastic audio shop, and I can confidently say that I'm thrilled with my purchase. The cables are 3 m in length and have exceptional build quality, making them perfect for any audiophile. I spent some time listening to them at home and even did a comparison with some friends' systems - and let me tell you, these cables really are top-notch! The service at this shop was fantastic from start to finish, and I highly recommend them to anyone looking for high-quality audio cables. Thanks again to the team at this audiophile shop for making my experience such a great one!