ProfessioNail

The people were nice, but the service was kinda bad. I got cut, nail polish all over my hands, and acrylic stuck on my fingers. Design also did not look like the picture shown

Horrendous experience!! I did colours on my toes and fingers, the lady forgot to put the topping layer on toes and I had to ask for it at the very end. Super confusing. Also cut my finger when filing it, I had literally say ‘ouch’ then she would stop.Way too overpriced as well. :(((((((

It was the worst experience I've ever had.I went there today to get shellac in French white style.First my middle finger was hurt and bleeding. My thumb felt painful while shaping, when I told the lady it hurts I got an attitude.'its hot or hurt? If it's hot you should told me! I didn't touch your skin!' She responded in a rude and impatient way.What's even worse is that I noticed there is a gap between each of my own nail and the clear tip they put on. I've attached the photos in this review.I was very upset about her rude attitude and the terrible work she has done, I asked to have the shellac all removed and I'll leave.The owner approached and said you need to pay extra if you want to remove them and mentioned the lady just spent an hour here with me. I refused as not only the work itself is terrible and in-completed, also my time is precious too and It wasn’t even my fault. I was left with no choice but to ask them remove it for me.The lady even blamed on me for choosing the clear tip which caused the gaps. I think its ridiculous.This is not my first time getting shellac with clearing tips to make my nails longer. This happened simply because she didn't pick the right sized tips.It's not worth it to argue with them, I walked out and went straight to the customer service to lodge a complaint. People there were super nice, they advised me to also call the Fair-work, gave me free parking ticket and walked me to another nail shop.I had to pay extra to remove the nail and re-do the color.As a customer it's unfair to be treated in this way. I would never come back and suggest everyone avoid this shop.

Do not listen to their wait times. The guy said 20 minutes and 1 hour later we were still waiting so we left. I heard him tell 3 different people it would be 20 minutes, seems to be what he says to everyone.

Possibly the worst gel nails I’ve had in a long time. Used to come here quite often before a few years back but it seems like it’s no longer up to the same standards anymore. When walking in, the shop does not look as clean and there’s various sign suggesting that there’s no efpost only bank transfer, inconsistent prices, etc which was fine with me after the staff clarified everything. What puts nail in the coffin is the service itself. After sitting down confirming that I’d like to do manicure with gel polish, the girl did not ask me what shape, was quite rough with the cuticle cutters. Not sure if it is the colour, which is DND 762 sapphire not being a good polish itself or the staff wanting to go home (I came in around 3:45) feeling as if she’s rushing through the application. The base coat was streaky, but I was giving her the benefit of the doubt and let her do her job, then everything went downhill from there. The polish was bubbly, after I mentioned, she just put another coat over it which kinda helped-ish, but she’s applied so much polish that some of the nails you can see is clearly being over flooded with too much polish, the top coat then was applied rather messily as well which went everywhere. After bringing up the issues throughout the application, most of them were ignore, she just said “I’ll fix it later” and simply used a file to slightly taking down the edges which really does not help. I guess you really get what you pay for, $35 later I was left with baroque pearl looking nails. I wish I had just either went to a different salon or painted my own nails with some regular nail polishes as I belligerent any other amateur could’ve done a better job than what I’ve paid for.

I’ve been visiting here for a while but the last few times the nails have chipped after 1.5 weeks with SNS. Especially paying extra you expect it to last longer. Maybe some staff need to take more care and do nails properly

Don't mind my messy cuticles and the accidental pen mark but this is a place where u get what you pay for for sure, if you dont mind the odd shape now and then, they're actually quite nice and will treat you well. First photo with grey nails is 5 days after I got acrylics, don't mind my messy cuticles and the pen mark, I didn't pay for the manicure part. Second photo with nude ish nails is the infill I just did.

Avoid this place, apparently you should have SNS or shellac all around the nail and fingers.When I complained about it being all around the nail, they tried to clean it up and made me bleed.

PLEASE READ!!!I have been having SNS nails done for 7 years (and am also a beauty therapist). As my regular salon closed I tried professionail. My nails are strong and have never broken with SNS before but consistently broke over the three visits. After the third visit with 4 breaking within two days I went back and asked them kindly to fix them and explained that this is happening each time. The male manager was extremely rude and argued with me, at which point another TWO seperate customers in the shop having their nails done approached him with the same complaint. One claimed that she felt it was a way he was making extra money, the other jut saying it wasn’t good enough and an inconvenience. He began yelling at us all and abusing us in English and Vietnamese, telling us to “shut up stupid”. I don’t like confrontation so stayed quiet but the other two women continued to tell him it was not good service (completely valid complaint) he continued to raise his voice, this went on for a good five minutes with him getting angrier and more aggressive. He told me to sit down and shut up, got one of the ladies to fix my nail, at which point another customer who could understand Vietnamese announced to him and the entire shop that she understood everything that he had said and that he should not talk about customers that way and that he had been swearing at all of us and using derogatory terms in Vietnamese. At this point I decided to leave with my repair half done and found another salon in the centre to finish them (near Target) and they did a great job and told me that a lot of their customers have come to them after shocking service from professionail. Since visiting the second salon my nails have not broken once and the atmosphere is much better. Avoid this place at all costs.