OneWorld Collection

My wife Barbara loves this store and has been a customer for many years. She doesn't have facebook so is posting through my page. Not being one to normally post reviews the exceptional service from Sherie, Geoff and Cathy deserves my 5 star review. From the moment you enter the store you will receive a warm friendly welcome followed by outstanding advice and service. I have taken both family and friends into this store and they all come out amazed by the stunning furniture and homewares and the staff service to match. The clearance section is an added bonus. Thanks to the lovely staff for the many years of great service.

I ordered their Dandros Linen Ottoman through Zanui online shopping site. Zanui has gone into administration as of 29/10/19. Apparently Zanui have not paid their suppliers and one world is one such supplier. I spoke to oneworld collection directly today and asked them why they did not dispatch last week, it is because zanui did not pay them for the products they sold through their website. This issue have been going for long so as a supplier one world collection should not have sold their products. The lady I spoke to said she is still not going to dispatch my ottoman for what I paid through Zanui. Apparantly she wants me to buy on her website directly. Now why would I pay twice for one product.? This is absolute rip off and speaks a lot about the company and their brand. Don't buy one world collection products.

Awesome Company. The West Gosford staff, Cathy and her team are always so pleasant and helpful to deal with. They go that one step further to deliver world class customer service. The goods are fantastic and ooze quality. When delivered they are so well wrapped. Definitely our fave shop. I drive many km's out of my way to visit the shop frequently. The Coffee shop does amazing coffee too! Keep up the great work Cathy!

I had the pleasure of working with Aurora at One World when I purchased by side tables and she has been amazing regarding all correspondence and communication. Thank you Aurora!!!!

Fantastic customer service. Aurora from the customer care team has been very helpful

We have been buying from Oneworld Collection for many years, we have found the service and products to be of very high standard. The owner of Oneworld, the staff and sales reps are all fantastic, they always go above & beyond for our company. Josie & Paul Collard

Terrible customer service. We ordered our furniture in March and didn't receive it until November. We were told that we would receive it by the end of April and they gave it to someone else on two occassions and made us wait after constantly stringing us along. I don't recommend these incompetent people which act like robots. 'Useless' and 'rubbish' would be a compliment for these people which do not value customer service one bit. Very very disappointing!

Only support you until you buy the product but there's no customer service after. Bought an expensive item and wanted some advice after, emailed twice but just being ignored because they got their money

I am a regular online shopper and have ordered from thousands of retailers online but I have never experienced customer service as poor as this in my life.I ordered a TV unit from OneWorld in the first week of December for my new apartment. Upon purchasing, the invoice said the item was on back order and would be delivered in store by December 20th for immediate dispatch. The week of the 20th, I ensured I stayed home all day each day in anticipation for my delivery.By early January, I had still received no contact from OneWorld besides my initial invoice. I emailed to enquire about it only to be told it was delayed and I’d have to wait another 2 weeks until 10th January. Whilst I fully appreciate that delays happen due to Covid-19 and that busy Christmas time of year, it was frustrating to have to chase up this information rather being kept informed about my order status with a courtesy email or phone call (so I didn’t have to stay home all day, every day waiting). I had another company with shipping delays but they emailed me with updates, called numerous times to apologise and kept me informed with the order status every week. Of course, I am more than understanding in a circumstance like this when I am actually consulted and contacted rather than waiting in the unknown as has been my experience with OneWorld.January 10th came around and still no contact. Once again, I emailed OneWorld to be told it was now in store but that I’d have to wait until the dispatch team sent it. Days later, I get notice that my order was shipped with an ETA of January 14th. I had never heard of the courier “Border Express” but was horrified to google them and find a 1 star rating with hundreds of negative reviews. However, this is the courier OneWorld assigned my shipment to. Of course, as per the negative backlash in regards to this courier online, my TV unit never arrived on the 14th.I had to call Border Express everyday from the 14th with each day them promising “it will arrive tomorrow” or making excuses like “it’s delayed because it’s a piece of furniture” despite them claiming to be a major heavy freight transporter. I also called OneWorld to say that my order dispatched from the Central Coast had still not arrived at my address in Sydney almost a week later but was told they couldn’t help me over the phone because it was the job of the “warehouse department”. They promised to call me back and liaise with the courier but I received no contact or return phone calls from anyone at OneWorld.This is quoted from the OneWorld website“A OneWorld representative will make contact prior advising of an estimated timeframe. Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, we will make contact to ensure you are kept informed”. I was never contacted in regards to an estimated time frame nor was I kept informed at any stage of the process. I had to chase for information every time I was expecting my item to arrive and it never showed up. I also was never able to elect myself, called the courier to organise a date of delivery- on 3 different occassions across 3 different days (where I said ANY TIME on these days) with OneWorld’s “trusted delivery partner”, I never received my item.Moral of the story- after ordering my TV unit over 6 weeks ago, I still have not received it and don’t know if I ever will. Whilst I love the stock and Hamptons feel of OneWorld, I will never be purchasing from this company ever again after such a disappointing, frustrating and stressful shopping experience.

Hi Cathy and Cherie,Many thanks for your expertise and knowledge with help style my waterfront home.Can’t wait for my new purchases to turn up next month.Was a pleasure dealing with the pair of you and your excellent customer service.Many thanksCameron