Officeworks Penrith

All I can say is wow.I came into the store to purchase a laptop, monitor, and extra curricular stuff for my new employee.I chose the laptop I wanted, and the staff member told me he needed a manager to unlock the anti-theft device.I waited for 10 minutes before another girl asked if I had been served. I told her the situation and she radio'd onto the manager. I proceeded to wait another 10 minutes before another girl asked if I has been served.She was told by another staff member that rosie' was getting the key now. I wait around

HelloOn Wednesday 25 January at around midday we visited the Officeworks Penrith store to purchase a number of items.While there, we decided to use the bathroom and were dismayed at its condition.Not only were there discarded toilet tissue scraps strewn on the floor, but there was a number of used toilet tissue rolls discarded on the floor. Additionally, there were no spare toilet tissue within the bathroom to be used.While the tap was working there were no paper hand towels within the dispenser. To add insult to injury, the electric hand dryer was not working.The surfaces of the whole bathroom were dirty and clearly it had been sometime since the bathroom had been serviced.Given a choice, we will not be visiting the Officeworks Penrith store again.I do have a photo of the bathroom.

The guy serving the print area tonight was lovely and knew how to work a computer he was very informative and answered all questions I had. He made the start of the process very easy and overall enjoyable, however, the lady that then took over from him when his shift ended was horrible and clearly could not care less about her job. She didn't know simple Control C or Control V or even how to just hold Control and select the things I wanted printed. I stood there watching as she copied and pasted each separate item into a new folder into the desktop to then print and it took sooo long. The printer kept not putting all my designs through and so she kept making me get my freshly printed designs out so she could count them again and again with her hands all over them AFTER she had just coughed a nasty chunky cough straight into those same hands. She also complained that it was my files that I was printing that kept messing up the printer and seemed to insinuate it was my fault. I live 5 seconds away from this office works but will be travelling somewhere else if she is on again.Hire people who know common decency and how to work a computer more than just simply turning it on.

I got photos printed out today of my great grandparents as present to my grandfather and when I went to get them my mother was with me who was also picking up photos she went to get her photos while I was in a different isle. I walked over to jump in the line which only had 2 people myself and my mother when the woman brought the photos back she gave my mother envelop with my name on one label and her name on the other I only saw this when my mother had shown me; sure enough when I opened the envelop it had my photos and hers in it. What would have happened if someone else got my photos I sure enough wouldn’t have gotten new ones printed. All because we had the same last name you thought maybe we will put them together. Our address were different as well. (My mother had said nothing about me to the worker.)

No signs indicating they no longer do counter service for printing for standard A4 size. Stood in the line for 15 minutes only to be told to go to the self printing checkout as behind the counter they only do “unique sizes” or canvases etc. that’s cool, but put a sign so we know not to waste our time waiting.

It takes longer to pick up your documents than it does to print them. I've never experienced such slow service to collect print jobs, meanwhile Empires to rise and fall in the outside world.

3 stars for being handy for what they sell, but seriously as I'm walking in this Morning there's a great sign stareing at me in regards to the Voice, and it looks like a YES VOTE from Office Works, looks like Albanesey's been on the Phone to this lot also, I'll be voting NO.

Placed a click and collect order for a printer with 2 hour pickup, after 2 1/2 hours rang service number and was told to ring back after 3 pm, that would be nearly 7 hours after order. Then got an email saying our order didn't meet security criteria even though they had taken the $800 + payment. Rang them to get told they could not tell me why ask for an explanation, got an email saying basically they cancelled the order because of security issues no real explanation. Waiting for the payment to be returned, they were quick to take but see when it comes back. Meanwhile contacted another retailer did a click and collect using same info and card NO PROBLEMS, and have already got it. SO BWARE of being stuffed around by Officeworks and not being given a legitimate reason!!!!!

Customer service is overall good - employees are nice and fairly attentive. My only complaint is being told incorrect information. I came in on 16/03/23 to print approx 40 photos. I went up to the service desk to enquire how-to, choose paper, configuration and kept reiterating that I wanted the glossy photo card stock used in standard photo printing. I was redirected to the self-serve area where the employee picked the option I was asking for - $4.50 per piece of paper. I asked again if that was per each unit of paper, I was told yes. I asked again clarifying that that was the price per item of paper, yes again. I decided to print the images on parchment paper as they cost >0.50c per unit. The following day, I accompany my little sister to her local Officeworks where she is also printing some photos. She uses the self serve kiosk and prints out beautiful, glossy, photo card images for less than 10$ for 64 photos. I paid over 22$ for my lacklustre images - approx 40ish images, 2 images per page. Why was I not told the actual option I was after? Disappointed.