WridgWays

We are thrilled with the service. 2 trucks and 1 van, 9 men and 1 woman made this huge move effortless. The woman was packing glassware & crockery most of the day and did an amazing job. Nothing broke! Very professional from initial contact, quoting and the team on removal day. Excellent customer service, a pleasure to deal with and thoroughly recommend.

This company needs to learn how to communicate with customers and also internally.We continually had to get on phone or email to chase up - box delivery, confirm uplift and also return from storage and home install.Ridiculous!!Received attitude on the phone when chasing these things up and had to explain that moving is stressful enough without knowing important detail such as above.We decided to not go ahead with our insurance 'option' the day before uplift, after paying it in full, as the paperwork was lengthy at a busy time. We decided to take the risk.Promised a return of the paid portion (approx $700) and have never seen any payment.5 weeks later I am still getting the run around and now being asked for correspondence showing that they were going to return the monies.I'd be telling anyone looking at these guys to approach with caution.Next stop - Fair Trading...

Simply terrible and never again! I moved recently from Melbourne to Newcastle and everything about their service was poor. We had multiple breakages, with 6 being significant to treasured furniture items. So many things scratched and broken. The delivery was essentially a dump and run" and the follow up non existent. Communication was woeful at every step including the last step to address the overwhelmingly troubling experience. This company seems to have gone off the rails - really poorly managed. Based on this most recent experience I just cannot recommend and will never use WridgWays again."

The entire team at Wridgways did an excellent job managing my recent move from Sydney to Melbourne. Mat W in Sales and Charbele in Customer Service both did a really great job with the initial quote and follow up as well as processing all the paperwork, organising the insurance and finalising all the details for the pick up and delivery. On the pick up day the team arrived on time and were very friendly and professional. They did a superb job at getting all my things loaded onto the container. On delivery day at my new place the crew also arrived on time and did another great job off loading everything. I would happily recommend Wridgways and wouldn't hesitate to use them again in any further removals.

Absolutely the worst organisation to deal with - stay far, far away!! My company had engaged Wridgways to repatriate one of our employees back to the US. Initially, all seemed to go well - until they have your money!Packing and shipping from Sydney, no problem...but this is where the nightmare begins. Our employee's container was loaded by Wridgways who then hand over to Hapag-Lloyd for the shipping to the US. Once arrived, the container was taken to Dallas for customs clearance (using Crown Removals in the US). The first issue was that the bill of lading was not provided by Wridgways, which is needed to release the container. After countless calls and emails to Wridgways to release this simple piece of paper (and no return calls/email), we found out that Wridgways did NOT PAY Hapag-Lloyd and therefore they would not release the container. So, again after countless calls and emails to Wridgways here in Sydney, not one return call.After the useless clerks that wouldn't respond to our queries, our company then contacted the CEO, COO and 2 other senior staff of Wridgways with our issue. Again, not ONE response from anyone - they seemed very happy at the beginning to take our money (over $30K in fact), but not one response. Our employees' container then sits inside US Customs and until the bill of lading is supplied, now charge $300/day storage fees! After repeated emails and calls again (even including calls to the CEO's mobile!!!) nobody has called us back. We are now engaging our solicitors to deal with this unprofessional, unreliable and unethical company. To ensure our employee get's their container, we have had to pay a further $6K to Hapag Lloyd to have it released. This figure and our original $30+K will also be recovered through legal recourse.Subsequently to the above, we have found out certain divisions of Wridgways are in voluntary administration - NOW IT MAKES SENSE. They take $30+ thousand dollars and then don't pay their suppliers!!! They have lied and cheated us, the shipping company and the US division of Crown Removals. No wonder this business is in financial trouble!!! The Directors and Senior Executives of this organisation should be kicked to the curb and a new, ethical and honest leadership team be put in place.To add insult to injury, now the employee has finally received his container, but upon opening, it is full of mould and mildew - basically everything is destroyed. Guess what...insurance of over $6K was paid to Wridgways, however they aren't helping with the insurance claim - we are told by the underwriter of the insurance that they cannot proceed with a claim until they are informed by Wridgways - who aren't doing it!!So, as you can see, DO NOT use this group - they will rob you blind and hide like cowards. Every single one of their Directors should be personally liable and sent to jail!!!

Generally could not fault, appears to be a high staff turnover that meant our second container did not arrive in Sydney until late, this meant an after dark very late finish and a bit of a rushed pack on the second container. Delivery guys in Cairns were brilliant lead by Bryce, with Kenny, Ben and James. They did a great job. Overall, very good move, just some ops issues in Sydney causing a delayed day.

From the day our goods arrived, Louise kept me updated every step of the way. She went out of her way to appease me when delays happened and kept me calm!. She is amazing and a credit to the company. The guys who delivered our furniture- second to none! They were on time, friendly, efficient, professional, funny and most of all respectful of our things. I can say with complete certainty that if you are looking for national/international shipping company do not go past WridgWays. You will be greeted with a smile and if you are lucky to have Louise as your contact, then you are very lucky, just like we were!. Thanks again WridgWays and especially to Louise!

I cannot speak highly enough of WridgWays. I completed a complex interstate move, with unanticipated long-term storage in the interim. The initial assessment and quote was thorough and more than reasonable. On moving day the team arrived right on time, then wrapped and packed all my goods with maximum efficiency and care. My 2BR apartment was located on the third floor of my building, accessible by a tight stairwell only. This was no problem for the crew. My goods were stored safely and securely at WridgWays warehouse. When it came time to retrieve them, my delivery requirements had changed. WridgWays worked with me to amend the terms. They were more than fair. Upon arrival the delivery team was just as fast and friendly as the pick-up crew had been. Nothing was damaged or missing. When they had finished unloading the team even helped me haul a load of junk to the local tip for disposal. I could not have asked for better service and support. I would highly recommend WridgWays to everyone!

Excellent service by the team that delivered our home contents. Even though we were their last last delivery that day, they arrived at around the scheduled time and continued to work till after dusk late in the evening. Never a moan, very polite and professional attitude throughout, ever so careful to unpack and place each item to different rooms as directed and tidied up when finished.My wife and I were extremely pleased with their service and they are a credit to WridgWays. No hesitation to recommend WridgWays to friends and colleagues for relocation services.

Unfortunately we used WridgWays to move us from Brisbane to Sydney, we had 1.5 containers. Troy Adamson, their sales rep came twice to do the inventory as we had a lot" of items coming from 5 bed 3 living areas big home on acreage. The team that came to pack and upload