Pocket Rocket Pets

I have been going to Pocket Rocket Pets since it opened in February, Matt and his staff are very knowledgeable and go above and beyond to ensure that my fur family and I are well looked after. By far the best pet store on the Central Coast and Sydney.

Terrible customer service. Spent $66 on an online order, received a call the next day saying one of the perches I had ordered was out of stock. (Not my fault as their site should be updated.) I was than asked to pay another $10 for the bigger perch or wait 3 weeks for one to come in stock, I said I was fine to wait. A month passes and still my order hasn’t come. I sent an email asking if it had been sent yet and got no reply , another week goes by and I send another email. No reply again. 4 days ago I received a reply saying it had been sent earlier this week, the next day I received a tracking number telling me it had only just left THAT DAY.!! Now I just received my parcel and upon opening it I was extremely disappointed to find missing the perch that I had ordered. It had been replaced with a Seagrass Mat toy which I did not order (or ask for) and would never order because of the breed of bird I have. I Would not recommend this company.

Excellent range, very knowledgeable staff. Best pet shop on the coast! totally recommend :)

I bought some stuff through afterpay and got my order conformation but after a week of no shipping conformation or update email I sent the store an email asking what was happening with my order and to possibly get an estimated delivery date and I had no responses. Three days latter I sent another email asking again what was happening with my order to then have no response again. After having no response to the two emails I tried to ring the store but couldn't get through or leave a message because the voice mail box was full. After almost two weeks of worrying if I would get my order and no response at all form the shop I got an afterpay email saying that my order was refunded. I was very unhappy with not even being told by the shop itself that they wouldn't be giving me my order in the end after failed attempt trying to reach them because it was just a waste of my time. I personally wont be buying off them online again but I hope their in store services are much better and friendlier.

Matt is amazing at Pocket Rocket pets . Helps with every inquiry . Have purchased so many birds and will continue doing so. I love my baby cockatiel I got from there, he was very well hand raised. Highly recommend going to see Matt and his team.

I have never had a terrible experience when shopping at Pocket Rocket Pets, the staff are very kind and can answer any question you have. Recommend this pet shop to anyone for all your pets needs! everyone I have talked to has always had a good thing to say and is impressed with how far this shop has come. Will defiantly shop there again.

Friendly knowledgeable staff lots of specials and good quality items, you can even have a chat with the stores pet bird, highly recommend this store

Great store with everything you need or want. The staff are very knowledgeable, friendly and a great help. Highly recommended for any pet owners or new comers. Thank you : )