Country Road - Birkenhead Outlet

This is a great Country Road store in Birkenhead Point Shopping Centre. I like the Country Road brand they create modern classical clothing, footwear and accessories for all sizes and any occasion. This store is definitely an outlet store - not stocking any of their more recent range. But it's jam packed with bargains though. We bought some tops here over the weekend which were very economical. Great for work.

Lots of clothes available at good prices but I arrived home to find that the security tag was still attached. Can't get back there before the event for which I bought the clothes and have no more shopping time. Left high and dry by a careless shop assistant! Not happy! !

Lots of clothing and accessories but no tote bags. Maybe it’s a signature thing so never goes to outlet??Didn’t get to interact with the staff but they seemed really busy every time I go there.Price is fairly cheap.

Had the worst service provided by Therese, an older CR sales assistant who was putting my tranaction through. I was checking a clothing item on the counter to check for any faults as the other 3 I inspected had holes in them. I was explaining this to her and she rudely responded with Can you remove the item off the counter so I can see the screen?". I was so appalled by her attitude. She then sarcastically asked if I was going to take the item I was inspecting. After putting my transaction through she got annoyed and loudly sighed when I said I didn't want a bag (after she had already reached below the counter to get a bag). When she finally passed my goods she said nothing

DONT RECOMMEND. The Retail staff are all of experienced older women, so you would think, better service all round. ABSOLUTELY NOT. No assistance offered, from either on the floor or in the fitting rooms. Further training required. Extremely rude & overall lack of customer rapport.

I had the worst customer service experience today from the 2 CI today. We have had 10 years of being a regular customer and in the first time i had the worst customer experience at birkenhead country road. Just to keep track of the prices, i asked to see the screen and the lady rudely replied 'why are you looking' and started telling me that it was 30% off and she explained confusingly and started angrily telling us that it was 30% off when we understood. Then we asked her if she was tired and she said no. Then she started folding up our clothes really badly to create wrinkles and we asked if she could fold it a bit more nicely and she shouted 'we are an outlet! Not a retail store! So then we asked if someone else could serve us and the man was kind. Then the lady served someone else and started sweetly talkig to her. And she was a non-asian! So overall the service was really bad and we left quite upset by her rude tone and hissing."

There is a rude lady who doesn't wanna be nice to anyone. She'd just treat you like a person who wants customer service even in an outlet. First time leaving a Google review because the lady told me today - these are damaged but you are already getting 30% off so don't expect too much. Well everything was 30% off. Unhappy person in that store so please avoid.

discounts on Country Road clothing. Worth popping in to see what you can find. They also have shoes/homewards and children's clothes