Sofa

We ordered and waited 5 mths to get our 3 seater only to have one of the recliners break within 3 months we got it repaired under warranty and within 3 weeks it broke again and now they wont honor the warranty . It is still within the 12 mths. This is just a cheap badly put together sofa . I would never purchase from them again.

BEWARE - GET SCAMMED - SHOCKING & in my opinion FRAUD! Purchased sofa in Oct '22 with deposit, asked to pay remaining amount in Dec 'because it was about to be delivered'. Then told container delayed by Customs. Customs known nothing.... It's now March '23 (6 months later) and NO sofa.Cannot contact owner and he never responds to QLDmessages left, staff at various branches cannot help, went to store asking for resolution and staff are unable to advise. Sent emails to their customer support and get 'fobbed off' and or ignored! Been advising I must engage with Delivery provider. 3rd party Delivery provider knows nothing.Went too POLICE when the Maroochydore store was being closed and furniture was being removed… they did NOTHING! Won’t investigate the fraud ignoring QLD criminal code s4080c - Told to go to ASIC.Check out the Product Review Australia website and search The Custom Sofa Centre and read the other horror stories.

If I could give these guys a 0, I would. I purchased my couch in November and only received it in February. After just 2 months of use the reclining mechanism broke twice (even after fixing it). Extremely poor quality couch, as well as poor quality service and ridiculous claims of warranty being void. Can't claim a refund even after making a formal complaint. If this is how you treat your customers then I hope you go bankrupt. DO NOT BUY FROM THESE GUYS.

Update: Office of Fair Trading now involved. Still unresolved many months later. A horrible company with follow up once they have your money. The photos speak for themselves.I wish that I checked these reviews before purchasing chairs from this company. The legs are on backwards and the white leather was damaged during delivery. Avoid this company at all costs, as they have nil customer service follow up.

This a warning to please don’t shop with this company!!It’s been a non stop issue from the time I paid for the couch and almost a year later the saga is still going, I don’t wish this onto even my worst enemy as no one deserves this treatment.

Run go elsewhere. The staff at Maroochydore store is nice but that is the only good thing I can say about this company. I ordered and paid for a lounge in the middle of the year 2021 and we are 2 days off it now being December and I still haven't received the lounge. I have been given several delivery dates and they have come and gone. You can only contact head office via email and they keep giving me the run around, actually all Mary keeps saying is to be patient. I have requested a refund and once again she just said to wait with no attempt to refund my money. So my advice is run dont even go into the store. Additional to my original review. I suggest that you take your business elsewhere. I ordered a new lounge from Custom Lounges in July 2021 and did not receive it until December 2021 and I only received it then because I contacted Fair Trading and had them intervene on my behalf. Custom Lounges kept giving me different excuses for it not being delivered ranging from blaming the Covid virus, then blaming the dock workers, followed by blaming customs. After 4 months I requested a refund if they could not provide the lounge and was told that they would not give me a refund, apparently the document they ask you to sign when you order the lounge states that you cannot get your deposit back if you cancel your order, even if the issue is caused by them. So because of the stress caused by my dealings with this company I strongly suggest that you shop elsewhere.

I need info who to contact regarding making a formal complaint to Australian consumer act. Any info from anyone else who has been screwed over. Would be very helpful

Would have to be one of the worst company’s I’ve ever had the pleasure to deal with…go elsewhere because they have no aftermarket service and there products are questionable at best.

Ordered a 3 seater & 2 x 2 seater recliners. The range and flexibility of sofas and fabrics was great. Service was very good and delivery, installation and quality equally very good. Very happy and worth the 3 month wait.

I purchased 2 single leather recliners which I received in Jan 2021. A year later, I purchased a matching leather 2 seater (with manual recliners). Very happy with everything until the single leather recliners lost their support in the seats. I did not think that The Custom Sofa Centre would help me out as the one year guarantee period was almost reached but I thought I would give it a go anyway. I emailed the Custom Sofa Centre with my concern and attached pictures. I received a reply stating that they would send someone out to fix the seat support but I would have to be patient because of the dreaded COVID! After a few weeks I sent further emails and the response was the same….”please be patient and we will have a lounge repair person come out to fix it”. I waited and waited and the weeks turned into months. I had just about decided to give up when I received a call after several months that all the parts had arrived in Australia and the service person would be out in late August 2022. Good to their word, they sent Simon out from “The Lounge Repair Guy” and he re-padded both the recliner seats. He did a great job and they are like new again. I just want to say that being patient really paid off for me and I am a very happy customer. The Custom Sofa Centre were true to their word. Don’t give up if they are a bit slow as there is probably a good reason. Be curteous and patient because they will look after you.