Castlereagh Imaging St Leonards

#castlereaghimaging get better receptionists. Their service is terrible. I had an appointment last week. The receptionist who saw me was rude, dismissive, gave me looks and didn't do her job correctly. Didn't bother checking my Medicare card, which details have changed. Said that I was going to get my claim money back overnight, which didn't happen. I am still waiting for my $600 back. I sent an email regarding this, which ofcourse I didn't get an answer. I requested an apology for the poor communication and service by the reception staff, which I haven't received yet. The clinical staff were efficient and polite. The reception staff are letting the place down. If you can avoid this place.

Very, very friendly staff! Not something that I can confess in saying that often, however the guys that were there when I arrived and took care of me during the entire process were kind, polite, helpful and considerate.I had an evening MRI and of course, being the airhead that I am and rushing out to get there in time for my appointment, was a bit of a fluster, forgetting my mask, completely flustered crashing through the doors and straight to reception. The lady who was at the desk simply passed me a box of masks, much like passing someone a tissue, which I greatfully accepted with an embarrassed 'oops gesture' one hand over my mouth and the other pulling out a mask.The lady then responded with, 'Not to worry, it happens to us all sometimes'. Then continued to ask, are you here for an MRI? I nodded fumbling with my mask and then said you must be 'and addressed me by my name' handled me the forms to fill out and about a minute after I handed them back the radiographer greeted me by name and politely gestured to head down the hall way and to the left... Needless to say, as unpleasant some people, me included, find the MRI process, it was made very easy and simple and was over before I knew it... Great Staff, Clean Facilities, Very Personel and Profesioal Service. Thanks Everyone!

As others have mentioned, the reception staff are... well, this is a family website. Let's just say they have an aura around them that says 'I don't want to help you in any way and I have no compassion for you.' I say this with utmost sincerity.

I came in for an MRI and told the staff the date of my surgeon's appointment. My doctor's appointment was 17:30pm. There were four full working days between the date of the scan and my doctor's appointment. Very disappointing that my MRI report was still not available for my doctor to review!The decision to have a surgery is going to delay. I now have to make another appointment to see my doctor.

Reception staff was amazing, one lady in particular however I didn't get her name. The doctor and nurse were great too.

Book online.The reception at St Leonards provides poor service, doesn’t follow up and gives incorrect information.I contacted them multiple times without a follow up call. Was finally told it could be weeks or months before I could make a booking and will need to pay $300+ because it was a specialist ultrasound that I required. Claimed they could not check availability at other branches. I asked for a call back to confirm the earliest date.In the interim, I applied online for a booking. Was called 15min later and was told I could make a booking at Edgecliff the next business day or at St Leonard’s the week after. Edgecliff also informed me it was fully covered by Medicare since it was from the emergency department.

Appalling service. I had a CT scan at 10am on Friday marked as urgent by my GP, they assured me the report would be with him by mid afternoon. The GP rang them late afternoon and they promised it by the end of the day, never arrived. He rang again Saturday morning, no answer, it eventually turned up on Monday morning. Apart from the obvious anxiety for me, I spent 4 hours in Emergency on Saturday evening as a direct result of their incompetence and complete lack of care. My GP says he will never use them again.

I attended this clinic for my first cortisone injection to treat a frozen shoulder. I was nervous about the injection as I’m in so much pain and can’t stand having my arm moved around. From the moment we arrived we were treated so kindly by the front desk team and I felt a lot better. The care continued in to the procedure with the doctor and support staff just so so amazing at reassuring me and talking to me throughout. I cannot thank the team enough for their care yesterday and am so hopeful this injection does the trick on my shoulder. We drove to St Leonards from the Sutherland Shire as I’d heard excellent reports about the team and I won’t hesitate to travel here again.

Easy to park, no waiting even though no appointment, very friendly and cheerful staff.

I would like to thank the Castlereagh Imaging team at Leonards for their proactive patient-oriented service and professional efficiency. All the staff went to extreme lengths to ensure that my visits were made as comfortable and stress-free as possible. The reception team was amazing; friendly, accommodating and well organised.The radiographers conducting my EOS, MRI and CT Scans were incredibly personable, reassuring and flawlessly professional.To all at St Leonards, thanks so much for giving me plenty of reasons to recommend you as an outstanding community of professionals who take the anxiety out of imaging procedures and who exemplify humanity at its best.