THE Firm Australia

thanks judy for getting my treadmill back into action - very fast service and not expensive - am very happy

My elliptical trainer was stuck on the highest resistance setting. Couldn't fix my elliptical trainer because the replacement parts were no longer being made. I can understand that but there was no need to be patronising or rude. Ended up paying for a service but he left my machine disassembled and broken when it was previously working albeit stuck on one setting.

Rang these people to come and fix my treadmill. The guy turned up a day later and simply removed the motor from the treadmill, charged me $159.50 and left. I rang their office for 3 days to see what was happening only to finally be told that I needed a new motor and it would cost me $370. I searched Google for a motor and found one for $110 and the local sparky quoted be $50 to fit it. In my opinion I totally got reamed by The Firm" and their attitude was simply we have your money and that's what counts. I would NEVER use them again or recommend them to anyone. It's a shame Google doesn't have a minus rating because that's what I would give them."