James Lane Fortitude Valley

Received damaged couch. Took them a month to take action. They offered money to fix but it was well below what it would cost me to fix it myself. I asked them to fix it and advised it needed to be outside working hours. They still sent someone during work hours.

Brad from the Fortitude Valley store was exceptional. He went above and beyond to help me from ordering in store to hand delivering it to the car park (multiple times after it wouldn’t fit!). Highly recommend visiting Brad and the team.

Furniture was fine. Service was indifferent and rude. I ordered 2 bedside tables on the Saturday and was advised I could pick them up the following Saturday. I didn’t receive any notification they had arrived but we went into the store to pick them up the following Saturday. They told us the warehouse in Melbourne sent the wrong ones and they would be in next weekend - no apology! I had to ring twice on the Friday as no one let me know they had arrived. We went back in last Saturday to pick them up, he put them on a trolley and said ‘bring it back when you’re finished putting them in the car’! When we got them home one of the bedside tables was missing the screws to attach the legs. I rang to chase them up. He asked which bedside tables they were. I said I didn’t know as there was no description on the receipt they printed but we were just in the store half an hour ago. He rudely commented ‘there have been 2 couples in this morning I have no idea which one’. After having to look my number up he said he didn’t realise the bedside tables needed screws. He rang back and let me know he had acquired some screws.! I drove back in to get them to find the screws provided in a red bag had been ripped so must have been ripped off the box when putting onto the trolley. The bedside tables are nice but I wouldn’t go back because of the rude service!

Contemporary furniture and interior design store. A good range of modern pieces with smart clean lines and quality fabrics. Another good option to check out if you like shopping @ Freedom or Nick Scali. Handy car parking in the basement. Lots of great shops in this small boutique Home Maker mall.

We ordered an electric recliner with James Lane fortitude valley and we're really surprised and happy with the customer service.Our recliner had an issue with a part of the structure after a few years of use. We reached out, not knowing the warranty period of the recliner, and we're surprised that even though it was out of warranty JL replaced the unit for us with a new one.Thanks guys, we really appreciate your service and will come back when we go furniture shopping again.

A fantastic in-store experience. The staff (Mark) was super-helpful. The products were great. Lots of options available. A tiny price discrepancy post-purchase was sorted immediately by phone and followed up by accounts staff the very next day. As a Designer I deal with furniture/homewares stores a lot, and can't recommend this store more highly :)

Rather indifferent service left a weird first impression. The delivery system is rather rigid and makes it difficult or even intimidating to reschedule with threats of extra charges, which considering our significant purchase value, made for a sour experience overall. I hope the product quality impresses for the years to come, else an even lower rating would be justified.

Happy to have found what we wanted at James Lane, Fortitude Valley. Good service, and plenty of options to either pick up in store, at the warehouse or delivery. Picked up at the warehouse, in and out in 5 mins, so no hassles.

Love their range and the staff are very accomodating to arrange drop offs and get stock in.

Store is lovely, staff in store are helpful, but dealing with their customer service regarding delivery is dreadful.I am happy with the quality of the bedside tables but not the lounge.I just called to TRY to enquire about my delivery and was put through to the wrong extension. That person - hung up on me rather than transfer me back to customer service. I was stunned.