Goodlife Health Clubs Beenleigh

I recently changed from Mt Gravatt and oh my god! What a difference in communication welcomeness and overall gym itself is amazing.Staff were so helpful and answered any questions.Lots of variety of weights, cardio overall cleanliness was great too!!Highly recommend this gym.

Really disappointing how much this club has deteriated. Arena used to be the highlight for me but the format has changed and is now nothing much at all. The trainers are average with minimal encouragement or drive. I used to enjoy this class but not anymore. Save your money and go elsewhere if you are looking for a gym to join

All staff are rude you say hi and they make you feel that you have disrupted them. Also got told they had 24 hour tags when I signed up and didn't get one for 3 months, they said you just have to be here at the right time and we don't know when we are getting them in. Over all communication in this gym is appalling

Great service and super friendly stuff, always greeting me with a big smile. I'm just a yoga person, so I love my yoga practice at the studio. Steve is an excellent teacher and we all 'yogis' are 'friends' with big smiles and hugs. The cost is very affordable even for a pensioner like me. Great gym, but the people makes it even a greater place.

Hi my name is selina love coming there love doing boot camp with Jeanette we go out back on that horrible fake grass it would be nice if you could clean it up out there leaf cigarettes bud we are out there on Monday night and Thursday night be nice if you could do it up make look good some time just stink thanks selina

I’ve been with Goodlife for nearly 4 years now and requested to cancel my membership and spoke with Lucas, i have never experienced such horrible customer service. He was extremely rude towards me over the phone and made me feel extremely uncomfortable with the way he spoke to me, upon speaking to other ex members of Beenleigh Goodlife they also had nothing but negative things to say towards Lucas.I requested my letter of cancellation to show my new gym proof however Lucas refused to provide this to me. Definitely do not recommend this gym to anyone else as I would hate for other people to experience such rude and poor customer service!

I’ve been trying to cancel my membership since august as I was moving to a new gym, the staff member told me I only had to give 30 days notice as I was at the end of my contract anyway so o was like yep cool. Then after the 30 days money was still coming out of my account so I called and asked why and the same staff member told me she gave me the wrong info as my contract end date changed when I upgraded to do arena, annoying but fine I’ll just continue to pay until my contracts up. The same staff member then suspends my account without my approval !! When the payments started coming out again I called to ask why and The girl I spoke to was talking over me and by the end of it I just asked to speak to the club manager and was told he’s not in and I was like cool can you have him call mw back and she was like yes but he’s going to tell you the same thing and I’m like yeah cool I’d rather speak to him. A whole week and a half’s gone by and no phone call ! This place is an absolute joke. The club manager has no idea how to manage his team and provide them with the correct information to give to customers, therefore I’ll be taking this matter further with fair trade.

Great gym, but discriminating staff (the older guy). Came for the free trial but the guy said we weren’t allowed as we are staying at a camp site. Later i read the Terms and conditions, and it states all you need is, 1. Photo ID 2. Name/ age/ address/ phone number 3. Read and understand T&C’s 4. Read and agree waiver. The rest of the staff were lovely, especially the younger girl grace who apparently understands the company policy better than her superior.