Wicked Campers Hobart

Thanks Gregg and team for doing a great job! The car was perfect and clean. they offered me a ride back to the airport free of charge. You can reach out to them 23/7 with road assitance

At the beginning when me and my 2 friends arrived at this place to pick up our Van, we had a problem because the Van was just for 2 people and not for 3. Greg and Karen were very lovely, helpful and tried to find a solution straight away which was not easy because almost all the other cars/vans had been already rented out. After speaking with their boss and with the company, we paid some more money but they upgraded us with a supercar which was normally much more expensive. We were really happy, even after bringing it back because we never had problems with the car. A place with professional and lovely people working there (Greg and Karen) which I would definitely recommend to anyone who plans to rent a car/van to travel around Tasmania!Thank you again, you were amazing with us!

I would like to make a complaint about your unsatisfactory customer service with my upcoming booking and also request someone to sort the issue out within the next working day.We had booked a campervan between Adelaide - Hobart on the 16th of Feb however, as I explained to your customer service team, I have recently received news that a close family member is undergoing life threatening treatment back in the UK and requested to cancel my booking, and due to the circumstances, also received a full refund. Your customer service declined this with little empathy of my situation and offered me a credit, which was of no use to me if I am travelling back to the UK.I then offered an alternative of swapping my booking to travel between Hobart - Melbourne instead between the dates of the 17th-22nd of Feb. I received no correspondence from your team and I ended up calling a lady based in Perth called Amanda who was due to chase up my enquiry as someone had put in our file notes that I had agreed to accept the credit and our booking had been cancelled. This was not the case and i have email threads to prove this. I have sent numerous emails to your customer service team (at least 5-10) but no one is replying to me, causing me extra distress in a time which has been very anxiety provoking and tiresome not knowing what our travel plans are in the upcoming weeks now.I spoke to a man called Brandon on your online chat and requested for him to look into the matter. This morning I have received a quote for $1839 to change my booking to now be from Hobart - Melbourne. This has completely confused me and is evidence that again, your customer service department are not properly trained reading , understanding and handling requests and are unable to provide solutions that correspond to what I am requesting.As I’m sure you can understand by this point I am very frustrated by the matter and would like for you to either:1. Offer us a full refund - NOT CREDIT2. Offer to swap the original booking to now go From Hobart - Melbourne between the dates of 17th feb - 22nd feb.* please note option 2 will need to be organised very quickly due to us having to book the ferry crossing from Tasmania - Melbourne which is currently almost sold out otherwise your van will not be getting back as it can not swim.We were thoroughly looking forward to our trip and hope that you can respond to this letter with suitable resolutions to my complaint for our faith to be restored in your company for future bookings.I look forward to your quick response,Kind regards,Gabrielle Kemp

Value for money! Greg is the man. If you like budget rental prices and still get to drive a decent set of wheels, well then give wicked a go. Drove.a Camry, perfect for cruising to all the marvel spots in and around Hobart, including Island hopping to Bruny Island. Did some of the posh vineyard cellar doors as well. XO

Unfortunately more of the same. Greg at the depot was fantastic, really easy to deal with and a warm welcome to the state.Wicked Campers on the other hand is an atrocious company to deal with.I'd requested a change to pick up/drop off times and received no reply. I tried emailing a few more times and received no reply. Finally I just changed my schedule to accommodate the original times only to discover they had made the changes I requested and not bothered to let me know. Not a major issue, but annoying.While driving into Hobart, someone merged into the van. Literally just changed lanes straight into me and didn't stop. I got the licence plate, made a police report and informed Wicked management immediately.They withheld my deposit as I couldn't identify the driver by name, licence number and address (this is standard practice with insurance claims), but their insurance company then should follow up through the Police and get the bill sent to the responsible party. I've sent several emails and received no response as per usual.I'm looking at small claims court now.I would strongly suggest you avoid dealing with Wicked Campers if at all possible

Pickup quality was poor (radio did not work and suspension that were completely used up. The cooking gear was disgusting and burned up and there was no gas to go with the gas stove). Service was also quite poor (they told us at the last minute that our car was not available until 12pm and proceeded to charge us full price for that day). Other than that the trip went smoothly.

That was a very nice experience, we got a campervan to travel across Tasmania. The car was clean and worked fine. I really recommend this place.

I don’t recommend this company at all. I had a very bad experience with this company, the car and the items inside were dirty, and in unacceptable conditions, the structure of the bed in the car wasn’t matching so we couldn’t use it properly.The staff were non attentive to the concerns and gave us sheets and 2 sleeping bags to “solve” the problem and they were dirty as well. (Pictures attached)I wrote my complaint to the company and they didn’t gave me any compensation for my bad experience, they just said that they were disappointed about my unsatisfactory experience... the worst service company for car rental and camper van service.

Good service, great little camper van never missed a beat & great on fuel