Dunkeld Pharmacy

My daughter forgot to pack her contact lens cleaning solution, so she went to the Dunkeld pharmacy and asked to purchase some. The pharmacist sold her a cleaning solution for rigid lenses (he didn’t ask if hers were soft or rigid and she’d never heard of hard lenses). Of course it was the wrong solution for the purpose and her brand new monthly lenses were destroyed. She went back to the pharmacy to get a refund as the product she was sold was not “fit for purpose” but the pharmacist refused to reimburse her, saying “that’s not what we do.” Consumer rights state that a product must be fit for purpose, which this wasn’t, so he should have refunded her the money spent. By the way, they don’t stock solution for soft lenses at all, which is weird because at least 75% or more of contact lenses are soft ones. Very poor customer service and little knowledge of products at this pharmacy.

A great little pharmacy, a beautiful set up in this cute store. Has the essentials and a friendly Pharmacist