De Graaf Legal

We went to De Graaf Legal to manage our conveyancing process and was thoroughly disappointed. At first, we left 3 messages for the conveyancer over the course of 3 days and did not hear back. When I called again, I spoke with William De Graaf who answered the phone - I wanted to know if they could help us or if we need to find another conveyancer, it was only after that that we received a confirmation that they could handle the process for us, and we decided to go with them - that should have been the first red flag.Throughout the process, we find that the conveyancer was a poor communicator and antagonistic in their communication approach.As a buyer, you want to be prepared, and have timely information to make the right decisions along the way. Naturally there is an imbalance of power in the relationship - a conveyancer has knowledge and experience that a buyer does not. After all, a conveyancer manages hundreds of cases per year, and a normal person does not buy hundreds of houses per year. So it would make sense for the conveyancer to share information (by communicating clearly and concisely) and educate the buyer, instead of talking to us like we are dumb for not knowing the answer to the questions we had asked. We had to ask question in several different ways, over several emails, to get information that is helpful and actionable.In addition, it was difficult to get hold of them because they are not accessible by phone. You would have to email them or leave them a message via the office phone number, and wait for them to ring you back.Overall, the process was made quite stressful.