Melville Renault

Extremely poor customer service.I would think long and hard before purchasing from this yard. Poor customer service and a complete lack of knowledge.The new people Prestige Honda who have taken over as just as bad as the previous people.They take no responsability for anything they do and certainly have no real willingness to help.From my experience the best Renault dealer.is Wanneroo Renault,There you will find a team that is well versed with Reno and extremely knowledgeable.

I've purchased countless Renault's from the Magic group over the years and always been happy with the cars and service. By far the best Renault dealer in WA!

Picked up my new Koleos from Adrian, Shenol and the team at Melville Renault in September. I've never experienced such amazing service from a car dealer before, such a pleasure to deal with. I test drove a lot of cars before deciding on the Koleos - amazing value for money and great delivery times. thanks team.

I’ve had a great experience recently at Renault Melville. The new team that is taken over seems to actually care about the customer and they provided me with great service in a timely manner.

Dealing with Renault Melville, especially dealing with Sale rep Senol Sulemanoski was amazing.Thank youThank youThank youI will deal with them again in future.

Dealing with Renault Melville, especially dealing with Sale rep Adrian Hunter he was amazing….. I will be dealing with them again in the future and referring to all my friends …. Amazing car … happy family ….Thank youThank youThank you

Exceptional Experience at This Dealership!Shenol is not only a wonderful individual but also an outstanding car sales professional. Every interaction and question with him was smooth, accurate, and even when there were occasional delays from other departments, he went above and beyond to ensure my satisfaction. I wholeheartedly recommend and endorse this dealership.This is one of the rare car dealerships that genuinely cares about their clients and has the ability to provide a seamless, same-day purchase experience, including handling all the necessary financing paperwork! My first new vehicle purchase was simply an amazing and unforgettable experience, thanks to their dedicated team.

Thanks Melville Renault and most of all Thanks to Shenol whom I have a pleasure to deal with.We have been based overseas when we decide to made a purchase on our return to Perth.From the day one - extremly professional service performed by Shenol and now since we comeback to Perth, we proudly driving brand new Renault Arkana… love it…. amazing car… great value for money!!!Thanks again for the service, professionalizm and been great human Shenol & Renault…Best Wishes from us all!Zoe, Alex & Michael

Stay away! I bought 3 cars from this dealer which was all good, until my Renault Megan who JUST come out of warranty had a problem with releasing the gear stick in the Park position.Took it back to them, they said it's out of warranty so i will have to pay for the repairs. $160 to check what the problem is, and i agreed as i understand they will need to spend time on diagnosis. i get a call from Ashley saying it is the gear stick that needs replacement, cost is $800 however they do not have any in Australia, so they kept my car parked in their garage for 5 weeks, until the part arrived. I get a call from Ashley again saying the car is ready to go. I go pay for the repairs then pick up the car, get home, the same problem is occurring again. I call Ashley he says to me that i should bring it back to the dealership so they can have a look at it. 2 days later he says it is a valve that is not operating well, will cost a $1000 to repair, however he cannot guarantee that it will fix the problem, and that it will be trial and error!!! i asked what about the new gear stick which i already paid for and abviously wasn't faulty, he replied: it's part of the process of elimination!!seriously these guys have no idea about Renault or haven't been trained to fix those cars. i have asked repeatedly to talk to their manager, but was refused, obviously a faceless business that do not have the courage to talk to customers.So I refused to proceed with the second round of experimentation on the car and went to pick it up, they ask me to pay for another $160 for checking the car AGAIN!! FOR CHECKING THEIR OWN FAULTY WORK!that's when i lost it and asked to speak to the manager, who i could see in one of the offices, but the guy made sure to keep his back turned.eventually i managed to get the car and they cancelling that $160 invoice, extremely rude and have no product knowledge.Shame on all of you guys at Melville Renault, Ashley you know how bad your service was, trying to avoid any questions that i had. telling me that any other repair shop will be doing the same.Since then i took the car to another mechanic, got the car fixed in a day cost me $230 and been working perfectly for 5 weeks now.I will never buy a car or service a car with them again and i warn everyone not to end up with a drama like mine. if i could give negative stars, then it's -5 from me.

I was extremely happy with the service I received from Adrian and the sales team at Melville Renault when buying my new car. They gave me multiple options and I never felt pressured to make any decision.