Officeworks Launceston

Jay K was really helpful. Awesome customer service

Extremely intimidating and rude behaviour by one of the staff members. Surely needs better customer behavioural training. If something is wrong with your website, there is a gentle way to say it out rather than shouting and dismissing in a rude manner.There's no way to rate zero star otherwise i would've done that.

Went in to Office Works, Launceston today to buy some office furniture. We had the absolute pleasure of meeting Debbie who went out of her way to find us the desk and chair we were looking for and organised delivery from Hobart. She was kind, helpful and very funny and absolutely made our day. She is an asset to your company and a truly wonderful person. Thank you Debbie.

This morning I went in raring to buy a 31 inch monitor, the only two staff working the floor were attending a single lady for close to half and hour on some queries next to us, after being totally ignored for some time we tried to get some attention only to be answered that we'll get to you shortly, as expected no help came after another 15 minutes had lapsed. Thus we decided to go to the competition and spent an extra $100On a similar sized unit an felt quite satisfied, your loss.

Extremely disappointed by the lack of service my husband and I received last week. Husband wanted to buy a new computer screen. Not once were we approached by a staff member to see if we needed assistance and when we both found a staff member (separately) was told in a very rude and dismissive tone that he was with another customer (no other custom in sight). This same employee also kicked me off a display computer as he was using it, also in a very rude and arrogant tone and there was no indication a staff member was using that computer. This staff member then proceeded to go outside with his college and walk up to JB hi fi and then back into Officeworks. His name was Josh and he lost his workplace a purchase. We took our business to the new Good Guys who were excellent. I have never been so upset or disgusted as I was that day. We won’t be returning to officeworks and that’s thanks to Josh. Next time Josh, learn how to politely ask customers to wait a few minutes while you are assisting with another enquiry or see if another staff member can assist. It’s not that hard.

I just went there and I bought a Gift card, My friend was carrying a backpack the lady at customer service representative told us to open the bag as she wants to check our bag .. Is that okay?? Is she was a security guard??? May be because we are not white, and maybe she thought we are thieves.. thank you office works for the delightful experience.

Waited in line half an hour to just ask for passport photos. Sent to the end if the counter to wait for next available person. Then told would be another 15 minutes wait. We left.

Jai needs to get over himself and be trained on how to be friendly as obviously it doesn't come naturally.His manner and tone at the checkout was arrogant and rude.Yuk is all I can say,I would never employ him if it was my business.

1 star is too generous. So firstly a staff and then his manager said I could not return the crackling speaker because they believed the product was not faulty. I was told that I could not even return it on the ground of 'change of mind' for the purchase I did only 3 days prior.Then, when I managed to present the glitch and crackling noise on the device, the manager provided refund on the ground of 'changing mind', that was after 1 hour of frustration!!???!!!...The staff & manager were defensive with loads of excuses, they were arrogant and disrespectful. Of course I felt frustrated with them being deliberately agitating me by behaving like I was lying because instead of giving me opportunity to present the issues, they were adamant that the product was not faulty and that I should go home and figure the issues out myself. They also refused to provide further assistance when I needed to know how to connect the device to my phone. I came with peace, I was being nice and very reasonable, because I don't like getting upset at people. I have proven that I wasn't lying either, for I find no reason to drive 6 hours in total from where I live to exchange a product (which they also refuse an exchange on the base of the product was already opened, note that a staff who brought the product to the counter from the inventory, opened the box to make sure the colour matched. I never have a problem with a staff opening a box in front of me, but accusing me of opening the box (thus I could not exchange it with exactly the same model of speaker and test it in front of them) & lying is abhorrent.Both were rude and nitpicked me, with my music selection played on the speaker in my attempt to demonstrate the quality (they unwillingly let me do so after I insisted), please note that I didn't deliberately chose that particular song, it was only to present my case that there were crackling and glitching with the speaker... while, once in isle folder, my daughter who created playlist for StarFm commented that there is a clean version of the song played at the stores on speaker, which I agreed that the song sang by a female artist was racial and degrading, at that time officeworks was packed with students (after school hour).Another note: on the day of my purchase of the speaker, a customer was screaming in very abusive manner using very abusive words, neither any staff made an attempt to attend the incident nor provided an easement to their customers for the duration of his rant.For my schooling and business purposes I will NEVER again support officeworks.