SummitCare Canley Vale

The care and service provided for my uncle who was there was excellent.The staff was very caring to their residents and their family members.I have never had any issues with them and they have an excellent communication path and always replied back to my messages and calls promptly.Thank you for all your help and support.Rabia

Not impressed, Dad was there for less than one month with stroke and other problems. Nurses didn’t do their duty of care and left him there with breathing difficulties without giving him respirator. They were rough and some of the nurses were aggressive with him. He passed away two days after leaving this nursing home. Do not send your love ones there.

I highly recommend Summitcare Canley Vale. The staff are warm, friendly and supportive and the residents are well cared for. In the case of a distressing problem with my father I found the management immediately responsive. Systems were put in place to improve the situation and there was follow up provided. I am particularly impressed by the hands on approach and sincerity of every member of the management team and their determination to make this facility the best that it can be. Nursing Homes are confronted by human difficulties every day. In my experience here these are met with sympathy, openness and a willingness to explore positive solutions.

I like to express my thanks to the caring staff and good service at SubmitCare Canley Vale. The people who work there are very helpful and responsive to your needs.I heard horror stories on how elderly get treated in a bad way in aged care centres but this one is definitely not the case. The elderly are cared for with warmth and respect.Overall I am very comfortable knowing that my grandfather is being well looked after by caring staff members and would highly recommend this place!

This facility is going down, it was good before, but now it is a prison. My mum (who is Chinese Vietnamese, can not speak English) find it hard to communicate with staff here, cause most of staff can not speak either Vietnamese or Cantonese.

Being & working in a nursing home is a tough & emotional time for all involved. My grandmother was admitted here under respite care & aside from the first day when management clearly wanted to make an impression, it was downhill from there. Seeing sick, elderly people being yelled at, sleeping on floors and outright ignored was a terrible experience to witness as a health care worker. Procedural guidelines were not met; no documented medication charts, unsanitary environment which smelt constantly of urine, a doctor who tries to do a ward round ‘when he can’, medications sourced from a pharmacy in Auburn for some reason (money?)...I could go on and on. I have left 6 months to write this review to remove personal emotion & I would like to make it clear- my grandmother was a terminal case & we wanted her to be in a comfortable environment, both facility wise & culturally wise. Neither were met. The best decision of my life was to discharge her & see the smile on her face. She passed 2 weeks later.I thank the lovely nursing staff and ESPECIALLY the kitchen staff who were always so kind & accomodating to my grandmother.Summitcare management on the other hand should take a good hard look at themselves. I would never recommend any of my patients, let alone a family member to this facility. Lesson learnt.

SummitCare Canley Vale is close to transport and train station. Conveniently for love ones to commute to the center. Staff was well trained, compassionate and thorough with their work. They are also very attentive to their patients every day needs.