Embelton Trade Flooring Centre - Braeside

After having our new Embleton engineered floor laid, the board ends started to lift after three months. We notified the builder, floor layer and Embleton, David Embleton came and said he would take our spare boards for testing. He lost the boards? It is now over two years. After numerous phone calls and e mails after threatening going to VCAT, David said that sanding would fix the problem, it made it worse. Then we employed a independent floor consultant to inspect and write a report, this clearly identified the problem being the boards having a faulty locking system and would need the floor to be replaced. All this time David Embelton refused to communicate with us directly all correspondence was to go through the floor layer. We then contacted Consumer Affairs, they advised we write a letter of complaint requesting a reply within ten working days, after getting no response they then advised we fill out the on line form with Domestic building Dispute Resolution Vic. This we have done and have a case file number and awaiting their next contact. If this canot be resolved they then help you take the complaint to VCAT this is where we are at now. We believe David Embelton had no intention of ever replacing the floor and was dragging it out hoping we would go away.We suggest if you are having a similar problem you follow this course and warn others of this type of treatment by Embelton Floors.

Good range and service

Great Product Range and excellent service. Lovely people.

Very rude people, but not when they take your money

What a great experience dealing with George and Bernie, these guys know their flooring and products.The range and quality is second to none, well worth a visit if you're considering updating with new timber or hybrid flooring.Great service and advice with a smile.

Good

good guys

The Best place to buy many things like flooring and stuff. Highly recommend both George and Bernie.