Barbeques Galore Moorabbin

BBQ Galore Moorabbin was excellent.Great layout. Terrific staff. Timely delivery.My only criticism is that the mark up is at least 20% higher than any competitor so would draw me away from further purchases. Otherwise excellent.

Peter looked after me and was a great help with getting the right BBQ for my needs. Thank you

Dropped past shortly before closing and Calvin was fantastic - very generous with his time, was able to give me a good run down on heaps of different options without any sales speak or mumbo jumbo and never tried the hard sell or the upsell. Thank you.

Although Happy with item purchased I found customer service is very disappointing.Made an online purchase at 7am , Hoping that we could utilise the bbq on the day. I was given a estimate of 2hrs for click and collect. Rang them about 1 pm to enquire , nobody picked up the phone. Rang again 2 pm again rings out We waited and waited , I received a text message at 3.55pm bbq was ready to pick up. Got in the car and started making our way down. Rang them on the way to find out that they close at 4pm. Returned home .. I was actually past disappointment now and really angry.. This experience ruined all our plans for the day.. Why send me a message 5 Minutes before closing time? When I went to pick up the next day I was told they were busy !!So busy they couldn't pick up the phone and send a message for an order placed at 7 am that morning !!

Brought a faulty air fryer as a Christmas present and the unbelievable rudeness my parents were treated to when they tried to take it back for an exchange was inexcusable. Will never shop here again. Manners are free.

Super knowledgeable and helpful staff without being pushy. Took their time explaining everything to us and kept us updated regarding delivery times. Also super helpful in replacing an item that was slightly damaged on delivery.

Disappointing experience and wouldn’t recommend this store to others. Between poor service and lack of stock availability, you should try any where else when it comes to Barbecue related purchases

Wanted to buy a kamado joe, had a few basic questions before happy to purchase but ended up hanging around for about 30 min only to find there was nobody interested in serving me. It would be understandable if the shop was busy, but being one of 2 customers in the shop on a quiet Monday I think this branch needs a lesson in sales and customer service, basic meet and greets can do well for all retail businesses. Doesn't bode well for confidence in after sales service of needed.

It took a while to get the cover for my BBQ ...but over all really good service and service people

Liam was amazing! So knowledgeable and helpful.Came into the shop with specific dimensions and Liam was willing to go above and beyond to search for the correct BBQ to fit and existing cut out.Thank you for your help