Officeworks Woolloongabba

06.08.2022 This store is great. Huge! Went to get a few photos re-printed. Caitlin was fantastic, she deserves 5 stars for patience, friendliness and definitely knowing her job. ID card photos taken here too.Everything was reasonably priced, lots of range of goods.Toilets in store.

Really frustrating shopping experience! They have taken away the test keyboards. Needed a new keyboard and mouse for work was prepared to spend $200 - $300 plus other bits and bobs but walked out empty handed.People with longer finger nails can't use flatter or compacted keyboards. Nor do people want to work with loud or quiet buttons according to their preference. Computer keyboards can't be purchased soley from a picture on a box.Just so stupid, senseless and ignorant.To top it all off there was not a single staff member in site to help me.

Needed a refund on a product, as it was faulty.Staff handling it were friendly, but manager told junior staff serving me that 'the system decides if it's a refund or not', (and guided them through inputting all the details of the fault into an internal system) this despite a request for refund, in such an instance, being a guaranteed right of the customer.Additionally, despite paying from my savings account via Eftpos, they've processed the refund as a credit transaction, meaning it will take 5-7 business days to clear.Two stars only because the junior staff member serving me was pleasant.

Jenny the manager is an absolute gem! She provided a 5-star customer service experience when assisting with an urgent order of pull-up banners for an upcoming business conference. She understood the pickle I was in and saved the day to ensure we had the printed marketing collateral we needed in time for an upcoming event. Highly recommend.

Not the first time having a bad experience but this time I took the time to write a review. Out of cards in the dispenser for self printing, I asked a staff member to help me with that and he told me to go and line up in the counter (fair enough). After 25 mins waiting in the cue of only 2 people, I decided to find somewhere else where to print. A couple was printing pictures the whole time and no other staff tried to help even though some of them were not bay at all. I highly recome y yo find a different store before going to this one, unless you have plenty of time to kill.

Terrible customer service. Outdated protocols and no common sense. Apple Pay masks the number of the CC on the receipt, so that even when the customer is holding the phone and the matching card, staff are unable to verify the purchase because it doesn't match the computer generated number against the receipt (this is also when returning one item amongst several that were purchased the night before). Suggesting the customer get a bank statement is ridiculous! Maybe update your policies the keep pace with technology.

Big shout out to the amazing staff and Officeworks Woolloongabba. Every time I come here, they are courteous, professional, super fast & efficient. The ladies in the copy centre are wonderful. So fast & professional. Geoff in Tech is an amazing font of wisdom. He explains things thoroughly so it’s easy to understand. I’m very happy to recommend them & support this store with my custom.

Well at first my experience wasn't good. My photograph was cropped and important information was cropped off it. I asked for the Manager's help as I needed the photograph to travel to Sydney at short notice. Daniel was amazing! He gave me his personal work email and reprinted the photo and delivered it to me at my home which is near Officeworks. He went above and beyond to turn a negative outcome into a positive one. Thanks, Daniel from Woolloongabba Officeworks.

Great range of products Always a spare printer, cheaper than running a home printer. Staff are super helpful and go out of there way to find products for you or give advice.

Absolutely disgusting action from one of the older staff members. She was awful awful. When we bought a chair floor mat without a barcode on it, she got irritated and shake her head and say “no I need a barcode”. Then mate, you go find it? It’s your job as a staff? And she said to us, “you gotta walk back and take a picture of the barcode”. Not herself though, because she’s apparently the boss of this place and the customers are not her concern. Then my partner had to walk back to the isle, got one with the barcode, went back to the counter to purchase it. The lovely young girl got everything through, this older staff came back and TOOK IT AWAY FROM US!!!!! Then she gave us the one without the barcode which was sitting there and said to the young girl “No, not that one, take this one”. LIKE HELLLOOOOO??????? Common sense and customer service is 0. Anyway, we are absolutely disgusted by this older staff behavior. Unacceptable, unprofessional, and even the younger staff had to feel the awkwardness when she did that. Anyway, did not got the older staff name, but SHE NEEDS TO BE FIRED!!!!!!